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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I can’t even imagine Orbitz is marketing this hotel on their website. It should be delisted.
Business response:
Dear Praveen Kumar, Thank you for your feedback. We regret that your experience did not meet your expectations. Our team continuously works to provide a comfortable stay, and your comments are valuable in guiding improvements. We hope for the opportunity to regain your confidence in the future and provide a stay that better reflects our commitment to guest satisfaction.Sincerely,Hotel Management
Terrible food spice smell unbearable! The room was nice! But it smelled like Indian food BAD. I sprayed frabreez and it was better we went out for dinner and came back with the very same strong odor a smell we tried to fall asleep but the Air on ended up leaving at 2a.m. 1st bad experience at a extended stay or any hotel.
Business response:
Dear john, We regret to hear about the issues you encountered during your stay. We understand how an unpleasant odor can affect your comfort and apologize for the inconvenience. Additionally, we are sorry to learn about the trouble with the air conditioning. Your feedback is valuable, and we will address these concerns to ensure improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Mice! Mice! Mice! It was a terrible experience. The room itself was fine, it was clean and neat. The shock came when we came in late one night to the screeching sound of a mouse that was under the sofa bed caught in a glue trap.Because it was so late at night we got the front desk to come and remove it and decided to stay there. Early the next morning we woke up to a loud snap and the cries of another mouse. We got up and packed up. We contacted hotels.com and got a full refund. My advice is pass this place up, they dont hav... read more
Business response:
Dear Lorena, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. Furthermore, we will contact you to discuss this situation and offer our best resolution. We hop... read more
There were mice in the halls and in the room. The third floor ceiling was ripped out leaving a gaping hole the whole length of the hallway, the halls smelled moldy and musty, there were stains on the bedding.
Business response:
Dear Kenedi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Tried to charge when we prepaid. Gave us a room we didn’t reserve (queen bed, not king), key didn’t work and had to go back down
Business response:
Dear Dohyun, We sincerely apologize for the inconvenience you experienced during your recent stay. It is unacceptable that you encountered issues with your reservation and room assignment, as well as challenges with the key card. Please accept our deepest apologies for any frustration or inconvenience caused. Your feedback is invaluable, and we will share these issues with our team to ensure such incidents are not repeated. We understand the importance of a seamless and stress-free experience for our guests, and we regret fa... read more
Was disappointed with my stay. Booked a king room and it was oversold, so was given a queen. I was not compensated by the hotel for the price difference. Convenient location, but room was not very clean. Chairs had food on them and other furniture was not cleaned.
Business response:
Dear Abigail,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our convenient location, please... read more
Lobby was clean. The breakfast has been reduced to muffins and coffee. We had to make our own bed as there was no linens on the bed. The room had the smell of smoke although it was a non smoking room.
Business response:
Dear Sean,Thank you for choosing us and appreciating our clean lobby. We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully i... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,247 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.