This profile has been claimed by the business owner or representative.
Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was disappointed with my stay. Booked a king room and it was oversold, so was given a queen. I was not compensated by the hotel for the price difference. Convenient location, but room was not very clean. Chairs had food on them and other furniture was not cleaned.
Business response:
Dear Abigail,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Considering our convenient location, please... read more
Lobby was clean. The breakfast has been reduced to muffins and coffee. We had to make our own bed as there was no linens on the bed. The room had the smell of smoke although it was a non smoking room.
Business response:
Dear Sean,Thank you for choosing us and appreciating our clean lobby. We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully i... read more
Terrible I’d like my money back. I paid for two king rooms. They didn’t have two, so one was a queen. Breakfast was supposed to be included for all five of us. It was a Nutrigrain bar. That’s extremely disappointing and should not have been considered breakfast. Please rectify this.
Business response:
Dear Tracy, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience. Further, we are sorry for the disappointment caused by the breakfast choices not meeting your taste. Please return; we hope to serve you and your family bett... read more
very poor and dirty hotel my experience was horrible. First off all the senior lady at front desk was very rude. secondly the room was very dirty and the sofa bed was disgusting. Also the shower was not working well and they don't have another room there when I complaint, Also the corredor was smelling very bad. break fast included was ridiculous coffee was cold and muffins was done. in addition when I asked for pillows to sleep they said we are out of pillow. Wich kind of hotel has no pillow. It was my birthday but they mad... read more
Business response:
Dear Clea,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We would like you to allow us to host ano... read more
Underwhelmed Had to get rooms changed because they were dirty, had dog and or cat hair all over the place, and smelled bad.
Business response:
Dear Guest, Thank you for choosing us. We are sorry for the frustrations caused on arrival. We regret the disappointment with the cleanliness and upkeep issues not meeting the liking, and we have shared your remarks with the concerned individuals for further improvement. In response to your comments, we will instruct our team to double-check the process so this problem is never raised. Our front desk team is always there to attend to your needs. Please give us another opportunity to provide you with the seamless stay you des... read more
Dont There is no notification given when booking this room that this property is being used to house people. This includes upon arrival, children, riding bicycles in toy cars up and down the hallway while screaming and yelling the condition of the room I was in was not acceptable to me, people that are living in this hotel are disrespectful when it comes to noise and it should either be used to house them or just for paying guest. You cannot mix both.
Business response:
Dear Debi, Thank you for taking the time to share your review. We sincerely apologize for the inconvenience you experienced during your stay. Ensuring a peaceful environment for all guests is our priority, and we regret that this was not the case during your visit. Your feedback is valuable, and we will address this matter promptly to maintain the quality of our accommodations. Please be assured that we take your concerns seriously and will take appropriate measures to ensure a more enjoyable experience for all our guests. T... read more
The curry smell in my room was horrible. Loitering in the lobby, foreign language FaceTime calls on speaker in the dining room. My lady wouldn’t leave the room alone. The stairway smelled of urine. Horrible.
Business response:
Dear Pamela, Thank you for taking the time to write a review. We apologize for the unsatisfactory experience you had during your stay. Providing a comfortable and pleasant environment is our priority, and we regret that we fell short in meeting your expectations. We take your feedback seriously and are addressing the issues mentioned with our team to ensure immediate improvements. Please accept our sincerest apologies for any inconvenience caused. We value your patronage and hope to have the opportunity to provide a much-imp... read more
I was a little disappointed in this extended stay. one of my pillows had a smeared dead bug on it and there were really small ants/bugs in the bathroom. There was no silverware or glasses in the unit, I had to get it all at the front desk.
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We are working with our housekeeping managers to prevent this from happening again. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We have taken note of your feedback and have shared it with our team for future improvement. Our priority is to provide each gues... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.