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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean better rooms, not smoking is not smoking the room smell cigarettes, poor breakfast, the sofa very bad , very old , rooms smells bad
Business response:
Dear Luisa, We sincerely apologize for the issues you experienced with room cleanliness, furniture condition, and breakfast offerings. Maintaining a comfortable and fresh environment for our guests is very important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and maintenance teams to address these concerns and improve overall guest experience. We truly value your input as it helps us enhance our services. We hope to have the opportunity to provide a more plea... read more
The sheets were stained with what looks like blood and urine. There were cigarette ashes in the sink. Very disappointing. Bathroom was dirty as well.
Business response:
Dear Kimberly, We sincerely apologize for the unacceptable condition of your room, including the stained sheets, cigarette ashes, and unclean bathroom. This falls far below the standards we strive to maintain, and we regret the frustration and disappointment it caused. Please be assured that your comments have been shared immediately with our housekeeping and management teams to address these serious issues and prevent similar experiences in the future. We take guest comfort and cleanliness very seriously and are committed t... read more
Terrible and disgusting
Business response:
Dear Patrick, We sincerely apologize that your experience at our hotel did not meet your expectations. Maintaining high standards of cleanliness, comfort, and service is very important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and management teams to ensure immediate improvements and prevent similar situations in the future. We truly value your input as it helps us enhance the guest experience. We hope you will give us another opportunity to provide a bette... read more
Got to property at 2am and no rooms were available. Didnt make it a big deal, but asled numerous time if this would be refunded and was assured it would be. As of today charge has not been refunded.
Business response:
Dear DAVID, We sincerely apologize for the inconvenience you experienced upon arrival and for any confusion regarding your refund. Providing accurate information and resolving billing concerns promptly is very important to us, and we regret that this situation was not handled to your satisfaction. We value your input as it helps us improve our guest experience, and we hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Smells awful - marijuana and cigarettes. Then has an awful smell in hallways that is different. Thankfully my room smelled ok.
Nothing was unique about it. I got bite by bedbugs. The room smell was funky
I have stayed at Extended Stay properties in various parts of the country and have never had a great experience. The beds and pillows and sheets are extremely uncomfortable particularly for a place for extended stays! The air conditioners are very loud. I’ve never had a good nights rest at these properties. Bathtubs / showers look cruddy.
Staff was friendly but rooms and hallways smelled like smoke.
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,240 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.