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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great hotel at a great price I have stayed here several times now. Workable kitchen, comfortable bed, clean room and a recliner for watching TV. Exercise equipment is getting old.
Clean enough Room was clean enough. Things were quiet. Wish the bed was more comfortable. Shower had lousy pressure. No breakfast on the weekend.
Gross
Business response:
Dear Guest, On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable, and well-maintained suites for our guests; therefore, we sincerely apologize that this was not your experience. Please know we will share your feedback with our entire team to ensure this is not repeated. Thank you for your valuable comments, and we would welcome the opportunity to have you back soon. Sincerely, Hotel Management
banned me from hotel all bc my kids spilled chips on the floor.
Business response:
Dear Guest, We sincerely apologize for the frustration you experienced. We understand how upsetting it must have been to feel unfairly treated regarding the incident involving your children. While we have policies in place to maintain cleanliness and ensure a comfortable environment for all guests, no one should feel disrespected or mistreated. We are reviewing this situation with our team to ensure our procedures are communicated clearly and handled with professionalism and fairness. Your feedback is important to us, and we... read more
Old run down hotel. People living in the building, very sketchy parking lot. Hallways smell like smoke
Business response:
Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. We understand your concerns regarding the building’s condition, parking area, and hallway odors. Please know that we are in the process of making improvements to our facilities and enforcing stricter policies to maintain a clean, safe, and comfortable environment for all guests. Your comments are valuable in helping us enhance our services and overall guest experience. We appreciate your understanding and patience. We look forward to welcom... read more
Arrived 9:30pm. Staff person was outside. I went in and waited for him. Very accommodating once he came inside. Room with a pull out sofa...no bedding. Kitchen had no plates, silverware, cups. Fridge had grease marks on it. Continental breakfast consisted of muffins, granola bars, oatmeal and coffee...that's it. Not a bad price, but not a great place to stay. Disappointing!
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by the missing kitchen items, bedding, and cleanliness concerns. Your comments have been shared with our housekeeping and front desk teams to ensure such details are addressed promptly for future guests. We also appreciate your feedback on our breakfast options, which helps us identify areas for improvement. Your input is valuable, and we hope to provide a better experience next time. Sincerely, Hotel Management
We had late flight and drive to then no one was there to check us in for 15 minutes. Then the key he made wouldnt work. Then we checked for bed bugs and although we didnt see any. Mattress was dirty crumbs and flakes on it. Had no mattress protector. Had a hair tie under the sheeta on the mattress. We ended up leaving and finding another hotel. It was late and i should.of tried to get refund. But needed to get another room at 2am
Business response:
Dear Kerry, We sincerely apologize for the delays at check-in, issues with your key, and the cleanliness concerns you encountered in the room. Guest comfort, hygiene, and satisfaction are our top priorities. We appreciate your feedback and hope to have the opportunity to provide a much better stay on your next visit. Sincerely, Hotel Management
Clean better rooms, not smoking is not smoking the room smell cigarettes, poor breakfast, the sofa very bad , very old , rooms smells bad
Business response:
Dear Luisa, We sincerely apologize for the issues you experienced with room cleanliness, furniture condition, and breakfast offerings. Maintaining a comfortable and fresh environment for our guests is very important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and maintenance teams to address these concerns and improve overall guest experience. We truly value your input as it helps us enhance our services. We hope to have the opportunity to provide a more plea... read more
The sheets were stained with what looks like blood and urine. There were cigarette ashes in the sink. Very disappointing. Bathroom was dirty as well.
Business response:
Dear Kimberly, We sincerely apologize for the unacceptable condition of your room, including the stained sheets, cigarette ashes, and unclean bathroom. This falls far below the standards we strive to maintain, and we regret the frustration and disappointment it caused. Please be assured that your comments have been shared immediately with our housekeeping and management teams to address these serious issues and prevent similar experiences in the future. We take guest comfort and cleanliness very seriously and are committed t... read more
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,247 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.