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Extended Stay America - Boston - Westborough - East Main Street
- Hotels
- Westborough, MA
About this business
Location details
180 E. Main St., Westborough, MA, 01581, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled of cigarettes. Very dated and needs updating. Toilet paper holder was falling off the wall.
Business response:
Dear Guest, Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with the appropriate team and used as an opportunity to improve our guest experience.We look forward to another chance to regain your full trust by providing you with the flawless and seamless stay you deserve. We wish you all the best with your travels.Sincerely,Hotel Management
Full The beds are not queen, they are full size. The AC does not work right because of the curtain placement. The room had stale humid basement smell, we had to ask for another one, which was a bit better.
Business response:
Dear Elena,Thank you for your feedback. We regret that your stay did not meet expectations and apologize for the issues you encountered with the bed size, air conditioning, and room condition. Guest comfort is a priority, and your concerns will be addressed with our team. We appreciate the opportunity to improve and hope to provide a better experience in the future.Sincerely,Hotel Management
Dont stay here Place has really gone downhill and appears to be housing homeless people who live there. Room smelled of cigarette and the lobby and front door area had a lot of people standing outside in Walmart shopper clothing without shoes smoking and lounging. Several kids just running around unattended
Business response:
Dear Guest, We genuinely care about ensuring our guests' comfort, and we apologize if we did not meet these expectations. We will address your concerns about cleanliness and safety to improve the experience for future guests. We appreciate you bringing these issues to our attention, and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
I can’t even imagine Orbitz is marketing this hotel on their website. It should be delisted.
Business response:
Dear Praveen Kumar, Thank you for your feedback. We regret that your experience did not meet your expectations. Our team continuously works to provide a comfortable stay, and your comments are valuable in guiding improvements. We hope for the opportunity to regain your confidence in the future and provide a stay that better reflects our commitment to guest satisfaction.Sincerely,Hotel Management
Terrible food spice smell unbearable! The room was nice! But it smelled like Indian food BAD. I sprayed frabreez and it was better we went out for dinner and came back with the very same strong odor a smell we tried to fall asleep but the Air on ended up leaving at 2a.m. 1st bad experience at a extended stay or any hotel.
Business response:
Dear john, We regret to hear about the issues you encountered during your stay. We understand how an unpleasant odor can affect your comfort and apologize for the inconvenience. Additionally, we are sorry to learn about the trouble with the air conditioning. Your feedback is valuable, and we will address these concerns to ensure improvements. Thank you for bringing this to our attention.Sincerely,Hotel Management
Mice! Mice! Mice! It was a terrible experience. The room itself was fine, it was clean and neat. The shock came when we came in late one night to the screeching sound of a mouse that was under the sofa bed caught in a glue trap.Because it was so late at night we got the front desk to come and remove it and decided to stay there. Early the next morning we woke up to a loud snap and the cries of another mouse. We got up and packed up. We contacted hotels.com and got a full refund. My advice is pass this place up, they dont hav... read more
Business response:
Dear Lorena, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for not providing you with anything less than a pleasant experience. Please be assured our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments are shared with our team to ensure we are handling issues of this nature with care and empathy. Furthermore, we will contact you to discuss this situation and offer our best resolution. We hop... read more
There were mice in the halls and in the room. The third floor ceiling was ripped out leaving a gaping hole the whole length of the hallway, the halls smelled moldy and musty, there were stains on the bedding.
Business response:
Dear Kenedi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Westborough - East Main Street
How is Extended Stay America - Boston - Westborough - East Main Street rated?
Extended Stay America - Boston - Westborough - East Main Street has a 3.5 star rating with 1,215 reviews.
When is Extended Stay America - Boston - Westborough - East Main Street open?
Extended Stay America - Boston - Westborough - East Main Street is open now. It will close tomorrow at 12:00 a.m.