Extended Stay America - Boston - Woburn

Business response:

Thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

We are pleased your stay was a fantastic one and thanks for your excellent rating. All of us at Extended Stay America looks forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Molly, thank you for reviewing the Extended Stay America. We are happy to know you had a good stay and that you were impressed with our courteous associates. We will be sure to share your compliments with Cindy and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Carol, thank you for being our guest at. We are glad to know you had a pleasant stay and that our location was perfect for your needs. However, we are sorry your stay was disturbed due to the traffic and the faulty refrigerator in your room. We wish we had the opportunity to resolve the noise issue while you were here as we would have done our best to make you comfortable. Also, our Maintenance team is checking and repairing the refrigerator immediately. We hope you will return so we can make it up to you. Sincerely, Hotel ... read more

Business response:

Carol, thank you for your feedback. We are glad to know you had an overall pleasant stay and that our location was perfect for your needs. However, we are sorry our in-room amenities were not up to your expectations. Our Maintenance team is checking and repairing the refrigerator and HVAC unit immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management 

Business response:

Marie, thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your rating. We are pleased you were overall satisfied with your stay with us. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management