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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cigarette Smell Everywhere Although the entire hotel was smoke-free, you could smell cigarettes everywhere. Our room had a particularly heavy smell, even though it was no smoking.
Business response:
Thank you for choosing our hotel. We are sorry for the smoke odor you encountered while you were here. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. I hope you will return so we can make it up to you. Sincerely, General Manager
Business response:
Ricot, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager
Nice hotel Staff was very helpful and friendly hotel room was very comfy
Business response:
Michelle, thank you for staying with us. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager
This is my favorite property when I visit Boston 2-day stay for a conference, arrived a day early as I wasn't sure how the red-eye flight from the West coast was going to affect me. It helped that the hotel wasn't full and I was on the top floor. The result was was one of the quietest and most comfortable nights of sleep I've had in a really long time.
Business response:
Robert, thank you for staying at Extended Stay America. It’s a pleasure knowing you had a great night’s sleep on our comfy bed and had a great time being with us. We hope to welcome you back soon. Sincerely, General Manager
The cleanest extended stay I have ever stayed at. The receptionist was friendly and helpful.
Business response:
Melani, thank you for selecting our hotel. We are so happy you were overwhelmed not only by the excellent service provided at the front desk but also with our spotless property. We hope to have the opportunity of welcoming you back soon at Extended Stay America. Sincerely, General Manager
Not Rececommended Get in line when you need to check in/out--There is only 1 luggage cart for entire place. Plan on going out for breakfast--The free breakfast that they provide is not even close to what other hotels provide. They only had a few prepackaged miniature muffins, a handful of granola bars & some packets of instant oatmeal, total for everyone staying there. There were no bagels or fruit. I watched as several families walked by & said that it looked sad. Empty exercise room--They took out all of their exercise equ... read more
Business response:
We apologize that our hotel's amenities did not meet your expectations. We are a limited service property, so we do not offer all of the amenities of a full service hotel. We appreciate your comments because it will help us to improve our services. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, General Manager
Business response:
Armand, thank you for sharing your rating regarding your stay at Extended Stay America - Boston - Woburn. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks again for allowing us to be of service. We hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
A stay worry free.. myself and family have been here at the extended stay in Woburn for a good amount of time, I can honestly say that Cindy(manager) and her staff have made what could have been an extremely stressful situation into a comfortable experience. CIndy has been awesome with the smallest of life's surprises to the biggest...in saying this I have to add that the skill in costumer service is top notch..THANKYOU CINDY FOR MAKING THE STAY HERE A LOT EASIER...
Business response:
Thank you for taking the time to share your wonderful review of Extended Stay America - Boston - Woburn. We are delighted to read you and your family are thoroughly enjoying your time with us and that our associates, especially Cindy taking such great care of you all. I’ll be sure to share your compliments with my entire team. If we can do anything to make your stay more comfortable, please let us know. Have a nice day! Sincerely, General Manager
Clean but cold The pool was the best feature. The room didn't have bedding for the pull out couch. We had to ask. The unit didn't have kitchen supplies. We had to ask. There wasn't an extra roll of toilet paper. We had to ask. The grab and go breakfast was dated. People don't want to eat sugary items these days. They want protein. All that was offered was packaged sugar junk food. There was no real milk for coffee. The room was dark. The room was cold with no rugs to warm it up. The closet door was broken. The lights were no... read more
Business response:
Thank you for being our guest. Although you were overall satisfied with your stay, we are sorry for not meeting all of your expectations. We appreciate your valuable feedback as it will help us to improve our facilities and service levels moving forward. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities and policies a bit different than traditional hotels. We regret the inconvenience this caused and hope... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 4.1 star rating with 980 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.