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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fatal
Outdated property with horrible cigarette smell. Just pick somewhere else. We left after a short 8 hr stay.
When we got there Kyle treated us and pointed out to the right direction for our room unfortunately the room he put on is in was smells moldy it was no remote control the bathroom door would not shut we had come stains on your sheets when you have a poor air conditioner we had no place no parts no pants but on the left side of it all I'll did something different when she was much nicer completely horrible it's
Hotel room was left cracked open and was dirty with personal effects everywhere
Business response:
Dear Ben, Thank you for bringing this matter to our attention. We sincerely apologize for the condition in which you found your accommodation and understand how unsettling that must have been. This experience does not reflect the standards we strive to maintain, and we are actively addressing the situation with our team to prevent future occurrences. We appreciate your candid feedback, as it helps us improve both our procedures and guest care. We hope you’ll consider giving us another opportunity to provide a safer, more wel... read more
It was a major disappointment. The hallways reeked of a strong, musty odor that hit you as soon as you stepped off the elevator. It was honestly nauseating and made the whole place feel unkept. Things only got worse when I entered the room. It was clearly not cleaned properly—there were stains on the carpet and bedding , furniture was beat up and the bathroom looked like it hadn’t been thoroughly cleaned in a while. I even found leftover trash in one of the drawers, which was completely unacceptable. This hotel is in serious... read more
Business response:
Dear Reza, Thank you for sharing your experience with us. We are sorry for the unacceptable cleanliness conditions you encountered during your stay. This falls far below the standards we strive to uphold. We are reviewing this with our housekeeping and maintenance teams to ensure that every room meets the level of cleanliness and comfort our guests deserve. We appreciate your patience and hope you’ll give us the opportunity to restore your trust. Sincerely, Hotel Management
Would be better if it didn't smell like smoke The price was good and it was very close to the highway. The guy at the front desk was helpful and nice. The lobby smelled strongly of cigarette smoke, and the room we stayed in also smelled like smoke, but more faintly. Someone was screaming briefly in the middle of the night, which was not ideal, but at least it didn't last long. The bed was comfortable. Advertising free breakfast was a bit misleading, as it was really just snacks to go and tea and coffee.
Business response:
Dear Lindsay, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that you found our location convenient, appreciated the value, and received friendly service from our front desk team. However, we sincerely apologize for the smoke odors in the lobby and your room. We are actively reviewing our ventilation and cleaning protocols to ensure a fresher, more welcoming environment for all guests. Regarding breakfast, we understand your disappointment. Our grab-and-go offering is desig... read more
Property needs cleaning.
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.