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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good room for the money Great rates through Hotels.com, Hotel in good condition, great Customer Service..
I need to cancel
Business response:
Dear Guest, We understand your request regarding cancellation and regret any frustration or inconvenience you may have experienced. Our goal is always to assist guests as clearly and efficiently as possible. Guest satisfaction is important to us, and we appreciate the opportunity to address your concerns. We hope to welcome you back for a smoother and more positive experience in the future. Sincerely, Hotel Management
SCAM
Business response:
Dear Guest, We are very concerned by your comment and sincerely apologize if your experience led to any misunderstanding or frustration. We take claims of this nature very seriously and strive to maintain transparency, fairness, and trust in all our guest interactions, including services provided. We would greatly appreciate you to share some details of your concerns to clarify any issues that may have occurred. Please share some more details of your concern We truly appreciate your feedback and look forward to welcoming you... read more
Don't book here! This hotel is so unprofessional. I was flying into Boston for my sister's wedding, traveling solo. I booked three nights. My flights were delayed 12 hours and it was nearly impossible to get anyone in the phone to let them know I'd be late. My mother finally got through to someone and let a man named Michael know my flight was delayed. He said he would make sure to check me in ahead of time so I'd still have a room when I eventually got there. I arrived at 10am on Friday morning, hoping to check in for my la... read more
Business response:
Dear Guest, We sincerely apologize for the inconvenience and frustration you experienced. What you described does not reflect our commitment to professionalism and guest care. We regret the communication difficulties and confusion regarding your reservation and assure you this matter is being thoroughly reviewed with our front desk team to prevent such incidents in the future. Also, we will take appropriate steps to address your refund concern. Meanwhile, if we may be of further assistance, please reach the hotel directly. T... read more
The carpet was so duty the blanket ☹️🤮
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you experienced, including the carpet and blanket condition. This does not reflect our usual housekeeping standards, and your comments have been shared with our cleaning team. We take guest comfort and hygiene very seriously. We truly regret that your stay was not as pleasant as expected and appreciate your understanding. We hope you will give us another opportunity to provide you with a much-improved experience. Sincerely, Hotel Management
Terrible
Business response:
Dear Guest, We’re truly sorry to hear that your experience fell short of expectations. This is not the impression we want to leave our guests with, and we sincerely apologize for any inconvenience you faced. Your comments have been shared with our management team. We value your feedback as it helps us improve our services and guest satisfaction. We hope you’ll give us another opportunity to provide you with a better experience next time. Sincerely, Hotel Management
The staff were really nice and helpful. The room smelled terrible the entire time and the hallway reeked of marijuana. There were black stains on the lamps and sheets. The hotels location was good and staff was really helpful.
Business response:
Dear Skylar, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression and that our location added convenience to your stay. However, we are sorry for the cleanliness issues in your room and the hallway. This is not the standard we strive to uphold, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We appreciate your feedback as it helps us improve and ensure a more comfortable and welcoming environment for al... read more
Room and interior of property with bad smell in deteriorated condition and to complete overvalued by nights for the conditions
Business response:
Dear Carlos, Thank you for sharing your feedback. We regret that the condition and atmosphere of the room did not meet your expectations, and we apologize for the discomfort this caused during your stay. Ensuring a clean, pleasant, and well-maintained environment is a priority, and your comments have been noted to help guide attention to areas needing care. We appreciate your input, as it helps us focus on providing a more comfortable and worthwhile experience for future guests. Your observations are valued, and we hope to h... read more
This place was awful and I’m glad my friends and I only stayed for 1 night. As soon as we arrived, we were told we had the last two rooms and that there were 6 other reservations that hadn’t checked in yet- meaning they gave these reservations away to walk ins. The person right behind us was one of those people. We later saw a family with children who were also out of luck. When we went to our seperate rooms, they were also in poor condition. Mine had a non working dishwasher with no signage indicating such so it leaked but ... read more
Business response:
Dear Enriqueta, We sincerely apologize for the numerous issues you and your friends encountered during your stay, including room condition, maintenance concerns and the check-in experience. Guest comfort, safety, and satisfaction are our top priorities, and your detailed comments regarding refund have been shared with our management, housekeeping, and maintenance teams for immediate review and improvement. Please know that action will be taken where necessary. Meanwhile, if we may be of further assistance, please reach the h... read more
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.