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831 Main St., Woburn, MA, 01801, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 12:00 a.m. to Midnight | |
Tue | 12:00 a.m. to Midnight | |
Wed | 12:00 a.m. to Midnight | |
Thu | 12:00 a.m. to Midnight | |
Fri | 12:00 a.m. to Midnight | |
Sat | 12:00 a.m. to Midnight | |
Sun | 12:00 a.m. to Midnight |
Poor hotel The room had no heat, the TV didn’t work when there were mice traps and droppings under the cabinets
Business response:
Dear Rebecca, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and safe environment is a top priority, and we deeply regret that your experience fell short. Please rest assured that your feedback has been taken seriously. We will address the heating and TV concerns promptly, as well as the cleanliness and pest-related issues, to ensure improvements are made. We genuinely appreciate you bringing these matters to our attention, and we hope you ... read more
Poor heat, transient population,
Business response:
Dear Matthew, Thank you for sharing your feedback. We regret that your experience with the heating system did not meet your expectations and understand how important comfort is during your stay. We also appreciate your comments regarding the environment. Please know that we strive to provide a welcoming atmosphere for all our guests, and we will address your concerns with our team to ensure a more positive experience in the future. We hope to have the opportunity to better serve you next time.Sincerely,Hotel Management
Our room was clean but the hallways smelled of smoke and heavy drugs. The room was really worn out and the shower drain barely worked.
Business response:
Dear Emily,While we’re glad you found your room clean, we regret that other aspects of your stay, such as the condition of the hallways and the shower drain, fell short of expectations. We take concerns like this very seriously, and your comments will be shared with our team so we can address these matters and work toward improving the overall guest experience. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensu... read more
I didn't like checking in to find an unmade bed and dirty linens. Rude front desk staff I requested fresh towels and sheets and never got them, I had to go in the truck to use my own sheets and towels
Business response:
Dear Kelley,We regret that your check-in experience was marred by the condition of your room and the lack of timely response to your request. We understand how frustrating it must have been, and we sincerely apologize for the inconvenience. Rest assured that this will be addressed by our housekeeping team to ensure improvements are made. Your comments about the front desk staff have been noted, and we will work with our team to improve communication and follow-through in the future. We would like the opportunity to serve you... read more
Sucio
Business response:
Dear Sergio,Thank you for sharing your feedback. We understand the importance of cleanliness during your stay, and we take your comments seriously. Our team strives to maintain a high standard of cleanliness, and we regret if this was not your experience. Please know that we are continuously working to ensure our guests have a comfortable and clean environment. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews.
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.