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Extended Stay America - Boston - Woburn

3.2
  • Hotels
  • Woburn, MA

About this business

HospitalityHotels

Location details

831 Main St., Woburn, MA, 01801, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.21,625 reviews
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Philip's profile image
Philip 
8 months ago
Rebecca's profile image
Rebecca 
8 months ago

Poor hotel The room had no heat, the TV didn’t work when there were mice traps and droppings under the cabinets 

Business response:

Dear Rebecca, Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and safe environment is a top priority, and we deeply regret that your experience fell short. Please rest assured that your feedback has been taken seriously. We will address the heating and TV concerns promptly, as well as the cleanliness and pest-related issues, to ensure improvements are made. We genuinely appreciate you bringing these matters to our attention, and we hope you ... read more

Robert's profile image
Robert 
9 months ago
Matthew's profile image
Matthew 
9 months ago

Poor heat, transient population, 

Business response:

Dear Matthew, Thank you for sharing your feedback. We regret that your experience with the heating system did not meet your expectations and understand how important comfort is during your stay. We also appreciate your comments regarding the environment. Please know that we strive to provide a welcoming atmosphere for all our guests, and we will address your concerns with our team to ensure a more positive experience in the future. We hope to have the opportunity to better serve you next time.Sincerely,Hotel Management 

Emily's profile image
9 months ago

Our room was clean but the hallways smelled of smoke and heavy drugs. The room was really worn out and the shower drain barely worked. 

Business response:

Dear Emily,While we’re glad you found your room clean, we regret that other aspects of your stay, such as the condition of the hallways and the shower drain, fell short of expectations. We take concerns like this very seriously, and your comments will be shared with our team so we can address these matters and work toward improving the overall guest experience. Please note that we have a strict policy against any illegal activities in and around our premises. As a safety measure, we work closely with the local police to ensu... read more

Kelley's profile image
Kelley 
10 months ago

I didn't like checking in to find an unmade bed and dirty linens. Rude front desk staff I requested fresh towels and sheets and never got them, I had to go in the truck to use my own sheets and towels 

Business response:

Dear Kelley,We regret that your check-in experience was marred by the condition of your room and the lack of timely response to your request. We understand how frustrating it must have been, and we sincerely apologize for the inconvenience. Rest assured that this will be addressed by our housekeeping team to ensure improvements are made. Your comments about the front desk staff have been noted, and we will work with our team to improve communication and follow-through in the future. We would like the opportunity to serve you... read more

Chris's profile image
10 months ago
Robert's profile image
Robert 
10 months ago
Sergio's profile image
Sergio 
10 months ago

Sucio 

Business response:

Dear Sergio,Thank you for sharing your feedback. We understand the importance of cleanliness during your stay, and we take your comments seriously. Our team strives to maintain a high standard of cleanliness, and we regret if this was not your experience. Please know that we are continuously working to ensure our guests have a comfortable and clean environment. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Frequently asked questions about Extended Stay America - Boston - Woburn

How is Extended Stay America - Boston - Woburn rated?

Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews. 

When is Extended Stay America - Boston - Woburn open?

Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.