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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Noisy people everywhere, the rooms aren’t soundproof whatsoever, no peace. Fire alarms went off twice. Our room smelled like old food and it was like that all 5 days we were there. Staff all acted like they hated their lives. Honestly one of the worst hotels we’ve been at.
Business response:
Dear Emma, We sincerely apologize that your stay did not meet expectations and that you experienced noise disturbances, room odors, fire alarm issues, and unsatisfactory interactions with our staff. Guest comfort, safety, and satisfaction are our highest priorities, and your comments have been shared with our management, housekeeping, and maintenance teams. We take your feedback seriously as it helps us improve the quality of our property and services. We hope to have the opportunity to provide a much more comfortable and en... read more
Room had horrible odor. Duty bed sheets and covers. I had to leave early after only one night due to poor conditions
Business response:
Dear glaucia, We sincerely apologize for the unacceptable condition of your room, including odor and unclean bedding, which is far below the standards we strive to maintain. Guest comfort and cleanliness are our top priorities, and we regret that your stay was cut short due to these issues. Your feedback has been shared with our housekeeping and maintenance teams to prevent recurrence. We truly value your input, as it helps us improve our services. We hope to have the opportunity to provide a much better experience in the fu... read more
Room was horrible, stains on floor Hallway smelt like weed People arguing in their rooms Just a horrible experience And will not be back
Business response:
Dear Michelle, We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, unpleasant odors in the hallways, and disturbances from other guests. Your comments are taken very seriously, and we are reviewing these concerns with our team to improve the overall guest experience and maintain a safe, clean environment for all. We truly regret that your stay did not meet your expectations and hope to restore your confidence in us in the future. Sincerely, Hotel Management
The place is in very poor condition missing cabinet doors and doors hanging off of the kitchen area. Carpets were filthy overall generally needs a complete redo.
Business response:
Dear scott, We sincerely apologize that the condition of the room did not meet your expectations. We take your concerns seriously regarding the missing cabinet doors, hanging doors, and overall cleanliness of the carpets. Please know that your comments have been shared with our maintenance and management teams to address these issues and prioritize necessary improvements. We are committed to enhancing the quality of our property for all guests. We truly appreciate your input and hope to have the opportunity to welcome you ba... read more
Dieses Hotel vermeiden, schrecklich
Fatal
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,726 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.