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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The woman at the front was very nice on check in. The stars at 3 is way off this place is a dump the room was so dirty I couldn’t sleep and left in the middle of the night their was hair all over the linen the towels were all stained and gross. There was no shampoo and conditioner it was just disgusting. All of the kitchen items have to be asked for at the front desk like plates cups silverware. The fridge was so loud should be replaced. People also may be living here the hallway smelled of all kinds of cooking at 9pm.
Business response:
Dear Guest, We strive to maintain a clean and comfortable environment and missed the mark during your stay. Please accept our apology for your issues with the linens, towels, and noise from the fridge. This is not the level we aim to provide, and we understand how frustrating this must have been. We’ll address these matters with our team right away. We are also sorry for the inconvenience with the kitchen items. We appreciate you bringing this to our attention and will work hard to improve it for future guests. We are commit... read more
there was only one person working at the hotel, the room keys did not work and anytime we left the room. We would have to go to the front desk to have her let us in the room so we decided not to stay. The rooms were very, very, very dirty and it was very unsafe so so we didn’t stay and it was very uncomfortable
Business response:
Dear Helaine, We sincerely apologize for the issues you encountered. We understand how frustrating it must have been to deal with the room key issues and that the cleanliness of the room was not up to your expectations. We will address these concerns with our team to ensure that future guests have a much more comfortable experience. We are grateful for your patience and understanding. Your feedback is invaluable to us and we hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. S... read more
Smells like pot everywhere. All wall decorations missing, just empty hooks on the wall. Paid for a king, got a queen. Not a real breakfast. Just a grab and go, no seating. Cabinets in kitchen area broken and missing doors. No remote for TV.
Business response:
Dear Scott, We sincerely apologize for the multiple issues you encountered during your stay. It is disappointing to learn about your concerns regarding the wall decorations, TV remote, and kitchen cabinets. Additionally, we are sorry for not meeting your expectations regarding the room you requested and that the breakfast offering didn’t meet your expectations. We truly appreciate you bringing these matters to our attention, and we’re actively working with our team to address each of these concerns so that future guests have... read more
Check in took 20 mins. 1 worker and she has to walk everyone to their rooms individually because the key card system is down and she can’t get ahold of corporate to fix the issue. Rooms are ran down and filthy.
Business response:
Dear Whitney, We sincerely apologize for the delays you experienced during check-in and the issues with the key card system. This is certainly not the level of service we strive to provide, and we understand how frustrating it must have been. We also regret that the condition of your room did not meet your expectations. We are addressing these concerns with our team and will work to resolve the issues moving forward. We truly appreciate your feedback and hope to provide you with a much better experience in the future. Sincer... read more
The room was dirty. The toilet only worked intermittently. The shower/tub did not drain. Several cabinets were missing doors. There was no front desk attendant when I checked in (9:30pm) and I had to wait roughly 30 minutes for someone to show up. There was no front desk attendant at check out (7:30am) either. The hotel was cheap for the location. I guess the old saying of "you get what you pay for" is true for this establishment. I will not be staying here in the future, no matter how convenient the location is.
Business response:
Dear Marc,We’re truly sorry to hear about the issues you faced during your stay. This is not the experience we want for our guests, and we apologize for the cleanliness and maintenance problems you encountered. We also regret the lack of staff availability during your check-in and check-out. Your comments are important to us, and we are addressing these concerns with our team to ensure they are resolved. We appreciate you bringing this to our attention, and we hope you will give us a chance to provide you with the flawless s... read more
Nobody at front desk upon arriving
Business response:
Dear Robert,We apologize for the inconvenience you experienced upon your arrival. We understand how frustrating that can be, and it's not the experience we aim to provide. We'll look into this issue to ensure it doesn't happen again. Thank you for bringing it to our attention! We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
Poor
Business response:
Dear Frederick, Thank you for taking the time to share your experience. We are sorry for the issues you encountered during your stay. What you described is certainly not the standard we aim to provide, and we understand how frustrating this must have been for you. We will investigate the problems to ensure they are not repeated. Please accept our sincerest apologies for the inconvenience caused, and we hope to have the chance to provide you with a much better experience in the future.Sincerely,Hotel Management
The room was dirty there were take out cups dirty used soap from the last person and the bed was not fully made.
Business response:
Dear Kathryn, Thank you for choosing us. Please accept our apologies for the issues you mentioned. Our housekeeping team works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to assist you. Please allow us to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.