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Extended Stay America - Boston - Woburn
- Hotels
- Woburn, MA
About this business
Location details
831 Main St., Woburn, MA, 01801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
the stay at this hotel was less than desirable. The room didn’t have an outlet cover, there was a wasp in the room a hole in the wall, no remote to the tv and upson pulling back the sheets to the queen bed they were stained and dirty. Went to the front desk, for which the guy very nice and accommodating , we as paying customers changed the sheets in order to sleep. The hallways were filled with the smell of weed at night and in the morning . It was probably the worst stay we have had and we often stay in hotels. Not sure if ... read more
Business response:
Dear Barry, We are sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you with the s... read more
This was probably the worst hotel I have ever stayed in my 71 years of life. The carpet was old, stained, and dirty. There was no real breakfast in the morning. Shouting and other noise permeated the walls throughout the night. My bed had clean sheets and the bathroom was clean with one set of clean towels. There are no utensils, drinking glasses or plastic cups, no pots or pans. There was no bottled water or other sundry items to buy. There were a number of people with looks of consternation in the hallways deciding whether... read more
Business response:
Dear Douglas, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you... read more
They would not provide any extra pillows even though there were not enough in the room for the amount of guests
Business response:
Dear Amanda, We sincerely regret that extra pillows were not provided during your stay. Guest comfort is important to us, and we understand how frustrating it can be when essential amenities aren’t available. Your feedback is invaluable, and we will review this to ensure a smoother experience for future guests. We appreciate you choosing to stay with us and hope to provide a much-improved visit in the future. Sincerely, Hotel Management
My room was okay except for cracks in the door and blood staining on the floor in the bathroom. Also, I was awakened at 2:45 am by screaming, doors slamming, and walls shaking. When I finally felt safe enough to leave the room at 4:00 am, police were in the lobby and the hotel manager apologized since all the commotion was going on in the room next to mine. I would never recommend this location to anyone and will not stay here again.
Business response:
Dear Denis, Thank you for taking the time to share your feedback. We are sorry to hear about the unsettling experience you encountered during your stay. Your safety and comfort are our top priorities, and we deeply regret that this situation affected your stay. We sincerely apologize for the condition of your room and the disturbance that occurred. While unexpected incidents can arise, we understand that such events can be distressing, and we take your concerns very seriously. We appreciate your patience and will use your fe... read more
Horrible la verdad La atención es muy mala No hay amabilidad Y en secretaría se creen superiores No los recomiendo Porque no hacen casos Jamás volvería
Business response:
Dear Guest, We’re sorry to learn that your stay left you feeling so dissatisfied. Every guest deserves to be treated with courtesy and respect, and it’s disappointing to know that you felt otherwise. Your comments regarding the interaction at the front desk are being taken seriously and will be reviewed with our team to ensure better communication and professionalism moving forward. We appreciate your feedback and regret that your experience did not reflect the level of service we aim to provide. Please accept our apologies,... read more
Rooms need work The room was old, had an unpainted repaired area on the wall, substandard TV set up and TV and outdated furnishings. The "grab and Go" breakfast was really terrible; better not to offer anything than to offer something lame.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
The room was not clean
Business response:
Dear Guest, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. The cleanliness of the room has always been our priority, and what you described does not meet our standards. Our housekeeping team is already at work to check and action the areas missed. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you sho... read more
Not It Needed a couple days for a solo getaway. Check in was easy and the guy at the front desk was super friendly. When I got to the room there was a real strong musty smell that wouldn't leave no matter what I did including opening the window. Other than the smell the room was fine until the 2nd day. I had dropped my phone and thought it went under the bed. When I looked under there I found a pair of men's boxers and a used condom (which I did take pictures of that are timestamped). I immediately grabbed my stuff and went ... read more
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering our friendly staff, please revisit us next time you are in the area to see our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Boston - Woburn
How is Extended Stay America - Boston - Woburn rated?
Extended Stay America - Boston - Woburn has a 3.2 star rating with 1,625 reviews.
When is Extended Stay America - Boston - Woburn open?
Extended Stay America - Boston - Woburn is open now. It will close tomorrow at 12:00 a.m.