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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good stay Was a good room for the price...clean and got a good nights sleep. Area is good for access to shopping and restaurants. There for the Bills game on Sunday about a 20 min drive.
Business response:
Bruce - We want to thank you for taking the time to post a review of your stay. We are so glad that you had a pleasant experience with us and enjoyed your clean, comfortable room. Thank you again for your feedback. We hope to see you again soon.
Close to Shopping & Golf The room on the whole was okay. It was centrally located for what we wanted to do. The front desk staff were excellent and friendly. The downside was that the walls were paper thin and we had noisy neighbours with kids that were up past midnight slamming doors and making noise. The carpet in the room smelled like 'dirty feet' and the breakfast was not really a breakfast at all, so we had to go out for breakfast everyday. However, it was okay and served our purpose
Business response:
Thank you for your recent review of your stay. I am delighted to read your remarks about our friendly staff. However, I am very sorry that the carpets were not clean. To ensure that a situation like yours doesn't happen again, my housekeeping staff is conducting a deep clean of our carpets. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Solid mid-range hotel It was a good hotel for a quick overnight during our road trip. We needed a fridge to keep food cold and a bed, so it met those needs. Not amazing but for the price I didn't expect it to be. Overall solid for what it is, clean, friendly and comfortable.
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that you found our hotel to be clean and comfortable with a friendly staff. I will be sure to share your kind remarks with our team. As well, I'm happy that your fully equipped kitchen met your travel needs. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Bare bones hotel, but in a convenient location. This hotel was OK in cleanliness, although there was nail clippings in the corner of the bathroom. I was able to ignore that, but would have preferred it not to be an issue at all. The rest of the room was satisfactory. I would have liked to have a coffee maker in the room. Only at the end of my stay did I find the pamphlet that described how to get kitchen supplies. I guess I'll know next time, but I've never seen that system before in a hotel. The breakfast was a disappointme... read more
Nice hotel, good room for what you pay. Nice hotel , close to everything, stores, resteraunt s.
Business response:
Thank you for taking the time to write a review of your stay. I'm glad that you enjoyed your stay. I'm very pleased to know that you found our hotel to be close to everything you needed. Thank you for choosing Extended Stay America. We hope to see you again soon.
convenient to UB Room nice, breakfast scant ,cereal bars and instant oats.
the kitchen had no kitchenware The Kitchen had no Kitchenware...Although the staff was very helpful in getting it... it was very irritating to go and them from the front desk. They said it was hotel policy of not staffing the kitchen with plates or even a spoon.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize that you were not satisfied with our new kitchen supply policy. We are implementing a new program called "Customize your Kitchen" where you will be able to decide which items you need and the staff will deliver it to your room. Thank you very much for bringing this to our attention. We hope to see you again, should your travels bring you back to our area.
Hotel of last resort No towels in room upon check-in. Cigarette smoke from the next room was coming through the bathroom vents and stank up the whole place. Front desk staffed by young people who seemed more interested in having a good time than assisting customers or doing any upkeep of the lobby area which was filthy. Someone cooking indian food smelled up the entire 2nd floor on the second day... had to get out of there!
Business response:
Deb - The feedback provided in your review is much appreciated. The conditions you described are unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is going through retraining. I really appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 4 star rating with 937 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.