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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
very basic. Breakfast consists of lousy coffee and granola bars.
Business response:
Thank you for being our guest. We are pleased to read you had a pleasant time with us, but we are sorry for not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
When I checked it, the staff was very very kind and friendly.
Business response:
Thank you for your comments regarding your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments with our team to recognize them for a job well done. Thanks again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
We booked our room 2 weeks in advance, and called 2 days prior to confirm with our reservation confirmation #, and we told allset. Upon arriving after our 8 hr drive there, we were told they had no rooms available, this was at 6 pm. The lady at front desk said she was alone, and they had one room, but it had not been cleaned, and it was trashed, and she could not clean it as she had to be at front desk. She was rude and did not care that we were un able to get a room, even though we had reserved one prior. She did not even a... read more
Worst hotel stay ever Worst hotel experience ever 1 hour to check In, door to room would not lock , switched to a smoking room, other guest in our room when we came back in for the night! Biggest safety issue ever
Business response:
Dominique, thank you for choosing our hotel. We were disheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. We have discussed your comments with our team, and we are reviewing our procedures so this does not happen again. We hope that you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
We deeply regret that we failed to deliver the exceptional stay you deserved. We want to extend our sincerest apology and let you know that we will use your feedback to be more diligent going forward. We hope you will give us another chance so we can make it up to you. Sincerely, Hotel Management
Check in was fast. I arrived at about 11am and they were in the process of cleaning a room for me. The room itself didn’t feel or look all the way clean. Floor was sticky and the chair still had dust/crumbs in it. The bedsheets and towels seemed to be clean. Overall, it worked for one night but I personally wouldn’t stay here for longer than that.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Business response:
Cherry, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The room I had was spacious for being a studio and very clean. The woman who checked me in was named Julie, and she was truly wonderful. She was very warm and welcoming and very guest-centered. I liked the free WiFi.
Business response:
Thank you for the glowing review of Extended Stay America. It's great to hear you enjoyed your clean and spacious suite and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with Julie for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.