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Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good place for price. I fell in the parking lot due to tons of ice. And the smoke alarm went off multiple times from the steam from the shower.
Business response:
Jessica, thank you for being our guest and for sharing your comments about our hotel. We are happy you enjoyed your stay with the exception of the fire alarm going off. Fortunately, it was a false alarm, but out of an abundance of caution, it was necessary to evacuate the hotel. We sincerely apologize for the inconvenience this caused you. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Very clean and excellent receptionist upgraded our room to king size bed
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you were impressed with the outstanding service delivered by our front desk associate and that you liked our well-kept property. It was a pleasure having you as our guest, and we look forward to welcoming you back for another wonderful experience. Sincerely, Hotel Management
Worth every dollar Excellent customer service, which I think is the most important. The staff are extremely friendly and always willing to help. The room is clean and comfortable enough that I have no complaints. The hotel is right next to the freeway and there are plenty of good restaurants nearby. You'd be hard pressed to get a better deal than this place, especially at this price for the night
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable rooms. It was a pleasure having you as our guest, and we look forward to welcoming you back soon! Sincerely, Hotel Management
Horribleeee stayyyyyyyyy!!!! Horrible experience! Winded up booking another room at another hotel, customer service was horrible, the rep took forever to come to the counter and check me in, room was non smoking but smelled like years of cigarette smoke, they wouldnt switch out my room stating “they were fully booked” so me and my wife packed up and left after about 3-4 hours
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Business response:
Bill, thank you for your feedback. We are sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Rooms are in dirty and passage is very smelly
Business response:
Kanakaraj, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Saul, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,633 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.