This profile has been claimed by the business owner or representative.
Extended Stay America - Buffalo - Amherst
- Hotels
- Amherst, NY
About this business
Location details
125 Inn Keepers Ln., Amherst, NY, 14228, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Recommand but The hotel was not bad, room had an odd smell. Fire alarm went off at 2am the hotel should have offered something of the price. They need to wash their quilts better (found hair on it).
Business response:
Jackie - Thank you for taking the time to tell us about your experience. We are sorry to hear that you experienced an unpleasant odor and that our grab-and-go breakfast was not stocked properly. We will work with our housekeeping staff to make sure each room smells fresh and is cleaned thoroughly prior to our guest's arrival. We will also review your feedback with our staff to make sure we are stocking our breakfast properly each morning. Thank you again for your feedback. We hope to see you again in the future.
OK hotel for the money The room was clean. Looked outdated. The halls looked old, but it was clean. We stayed for 3 nights and on the 2nd night the fire alarm went off at 2am due to someone who was drinking and cooking and then fell asleep. No fire but you could smell the smoke. We stood outside for an hour until it was ok to go back in. In the room you could hear people talking from next door which was somewhat annoying. The bathroom was small, but ok. It was a good price and it was clean. Not sure if I would stay there aga... read more
one visit I think the hotel halls way was dim and carpet needed cleaning in and out of the rooms
Business response:
I appreciate you taking the time to write a review of your experience with us. The situation with the carpets you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are implementing a carpet cleaning program immediately. Thank you very much for bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay America location in the future
Convenient location, kitchen convenient for family visiting back home I enjoy extended-stay my children did as well convenient access to 290 travel for them back to the old neighborhood less than 10 minutes being off Niagara Falls Boulevard every imaginable store within 10 minutes including the boulevard mall! And all of Western New York's locally owned delicacies from ice cream to high-end eateries!our awesome pizza and one & only chicken wings(not hot wings or buffalo wings ha ha)
All was good The hotel stay was uneventful. No problems at all.
Comfortable rooms and good service; 20 min frm Nia We liked the hotel. Rooms were comfortable and service was good. Unfortunately, the hotel hosted a foolist guest who triggered the fire alarm at 4.30 am while trying to barbecue at that hour. We were terribly tired and this spoilt our day. However, the hotel was not at fault and the incident proved that their alarms were working well! :-) We had left some thing in our room and the front desk called us and offered to ship it to us. Overall, we liked the hotel and will stay ag... read more
Nice hotel. Close to shopping, restaurants, etc. The first night we stayed we had to evacuate at 3:30am due to a fire alarm down the end of the hall of our room. The person in this room was cooking hot dogs & the pot burnt. We stayed outside until the Fire Dept cleared the smoke. Complimentary breakfast is served from 6:30am to 9:30am. Because our sleep was interrupted we slept in the next day & missed the breakfast. We called the desk to see if the time was extended so we could get a coffee,etc. They said no. We felt the ho... read more
Business response:
Thank you for taking the time to write a review of your stay. We sincerely apologize that the fire alarm disrupted your sleep. Your comments were reviewed by our staff and we will try to better accommodate our guests when emergency situations, like the one you experienced, occur. Still, we are glad that you enjoyed our convenient location and fully equipped kitchens. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in... read more
Frequently asked questions about Extended Stay America - Buffalo - Amherst
How is Extended Stay America - Buffalo - Amherst rated?
Extended Stay America - Buffalo - Amherst has a 3.1 star rating with 1,619 reviews.
When is Extended Stay America - Buffalo - Amherst open?
Extended Stay America - Buffalo - Amherst is open now. It will close tomorrow at 12:00 a.m.