This profile has been claimed by the business owner or representative.
Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Lacking amenities Traveling through area so just an overnight stay. We booked based on amenities like mini kitchen but it was completely empty of utensils and plates, etc. not even a coffee maker! I guess you could have asked front desk but we didn’t bother.
Business response:
Dear Kimberly, Thank you for your feedback. We’re pleased that the location was convenient for your overnight stay. However, we understand your disappointment regarding the kitchen amenities. Please note that kitchenware is kept at the front desk to help maintain cleanliness and can be obtained upon request. We truly value your feedback and will ensure that our front desk staff communicates this information more clearly in the future. Thank you once again for your insights, and we look forward to the opportunity to welcome y... read more
I thought this place would be better than before but I think it was either the same or worse. My roon was not clean and there may still be a stick of Blistex in the night stand. It came with the room. There were men out front asking guests to give them a ride somewhere. There were people loitering at the side door smoking wherever they could. At times, i just entered the front door because I felt a little safer. People are actually living in the establishment which makes it inconvenient for out of town guests. I did not feel... read more
Business response:
Dear Guest, Thank you for your feedback. We're sorry your experience fell short of expectations. The cleanliness issues you noted and the concerns about safety and comfort are being shared with our team for immediate attention. We understand how important it is for all guests to feel secure and welcome, and we regret that this was not your experience. We appreciate you giving us another try and will use your comments to improve. Sincerely, Hotel Management
very dirty, hair in the room, bug like Cockroaches were in the bathroom. Loud noise all night, that i could not sleep all night.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues and disturbances you experienced during your stay. Your concerns are being taken seriously and will be addressed with the appropriate teams to ensure improvements are made. We understand how important a clean and restful environment is, and we regret that we fell short. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects our standards. Sincerely, Hotel Management
Horrible They had roaches and the white towels looked black
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee future issues. We regret the frustrations you experienced with the towel's cleanliness and will ensure with our concerned team that these things are not repeated. Thank you again; we hope you will give us a second chan... read more
The first room was not clean the beds had makeup on the sheets, bathroom look like it having been clean on a long time, dead bug was in the bathroom sink. The room was a mess. The description doesn’t tell you that it not hot breakfast. Only pick this hotel because of emergency. I will not stay here again. Hotel really need update and best hose keeping staff.
Business response:
Dear Guest, We are committed to providing our guests with a clean and welcoming environment. However, we sincerely apologize for not meeting these expectations and for any inconvenience this may have caused. Ensuring a high standard of cleanliness is paramount to us, and we are dedicated to having our team focus more closely on this aspect going forward. Additionally, we regret any disappointment caused by our grab-and-go breakfast option. We respectfully request the opportunity to showcase our dedication to delivering a ple... read more
Whole lobby smelled like weed. gave us keys to wrong room where people were staying. when we got in room it smelled like mold and was not clean
Business response:
Dear Zachary, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our relevant team members. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Since... read more
While the folks at the desk were nice, this property was old, dirty and loud. The person above us was up all night stomping around for hours. There was no ice and no hairdryer. Will not stay here again.
Business response:
Dear Amy, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. We are carefully reviewing our housekeeping procedures to ensure that we consistently meet the highest standards of cleanliness. Also, we understand the importance of providing a peaceful environment for our guests and regret falling short in this regard. For future visits, please know that our front desk is always av... read more
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.