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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Breakfast was horrible, rather they could say breakfast not included! Just few items from grocery store they kept at front desk, and claimed breakfast included!!!!!
Business response:
Dear Ravi, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We have noted your concerns, and we will forward your valuable feedback to the relevant leaders to explore ways of enhancing our breakfast experience. Thank you for bringing this to our attention, and we look forward to welcoming you back for a more enjoyable stay.Sincerely,Hotel Management
The staff was excellent and friendly but the bathroom really needs an update. Walls and ceiling are paper thin. I would stay in a pinch but….
Business response:
Dear Alex, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We have discussed these concerns with our team and will use them to improve our guest experience. We hope you will revisit us and allow us to provide you with a more seamless stay.Sincerely,Hotel Management
Over priced for what you received. Needs updating. Needs to improve its amenities.
Business response:
Dear Keith, We appreciate you taking the time to share your feedback. We understand your concerns regarding the value and condition of our facilities. Please accept our sincere apologies for any disappointment you experienced during your stay. Your comments are essential in helping us identify areas for improvement, and we will carefully review them to enhance the quality of our amenities and services. We strive to provide our guests with a comfortable and enjoyable experience, and we regret if we fell short of your expectat... read more
We heard jumping at 2am and it continued all night long.
Business response:
Dear Whitney, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced due to noise from inconsiderate guests. Our commitment is to provide a peaceful and comfortable environment for our guests, and we regret this was not achieved. We would appreciate it if you would give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
Front desk guy with long yellow figure nails was not friendly or helpful at all! Some of the rooms smelled. Hallway smelled of pot!
Business response:
Dear Cheri, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
The room was still dirty when I checked in was not properly cleaned
Business response:
Dear Destiny, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and assure you that we will take the necessary steps to address the issues you experienced. We value your business and hope you will give us another chance to exceed your expectations and provide you with ... read more
My hotel room reeked of cigarette smoke. Someone had been smoking cigarettes in that room prior to my arrival. I could not switch rooms either because the hotel was fully booked for the weekend, as were other nearby hotels. I woke up with a headache from the smell. I was seriously considering just sleeping in my car. Worst experience in a hotel, ever!
Business response:
Dear Jose, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations and for the inconvenience caused. Also, we understand your disappointment with the smell concern you mentioned, and it is being checked, as smoking is never allowed in the hotel premises. Also, we will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. Our front desk team is availa... read more
Checked in had dirty sheets on bed remote didn’t work to tv so changed rooms and after getting off elevator it’s smelled lik dead body’s the trash room on the 3rd floor had the whole floor stinking and front desk lady said she don’t do it till 3am and it was only 10 pm so we checked out
Business response:
Dear Anthony, We regret we couldn't give you a better impression when you checked in. Our team's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. We have immediately brought your experience to the attention of our housekeeping for review and action. We're sorry you had to cancel with us, and we hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.