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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Smelly room, small and hard beds, zero amenities, ridiculous breakfast offerings, zero customer service, building is old
Business response:
Dear Thad, It is disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. Please accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
The stay was disappointing. The hallway had a weird smell to it, as did our room, and the "breakfast" was anything but a breakfast (it was only packaged muffins, flattened granola bars, and some oatmeal). We stayed here because the listing said breakfast was included. Had we known how paltry it would be, we would have stayed somewhere else. The air conditioning unit also made sporadic, loud noises. We did not sleep well at all.
Business response:
Dear Dena, Thank you for your recent visit and feedback. We are sorry for your experience. Our team strives to make sure each guest has a pleasant stay, so we apologize we did not deliver. Thank you for pointing out the concerns, as it will help us improve. Our concerned team is already at work to review and take action. We hope you consider this an isolated incident and will return for another stay. Sincerely,Hotel Management
NEVER AGAIN i have no words. we stayed there and just the stench of the place was enough for me to say “check out right now and we’ll go somewhere else” minutes after entering the room. If u love the smell of cigarettes and must this is right up ur alley. ( not kidding) would have expected this sort of service/cleanliness from a motel 6. the price does not reflect at all what goes on in that place. i literally got chills leaving bc i was just so in shock at my experience.
Business response:
Dear Guest, We are sorry we failed to meet your expectations and hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we ... read more
Avoid Lobby and elevators were not clean. Room was incredibly outdated and smelled like weed. I immediately walked out after entering and found another hotel down the street.
Business response:
Dear Daniel, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Our concerned team is already working on the areas mentioned. We hope you will give us another chance to give you the hospitality you deserve. Sincerely,Hotel Management
Very cheap but you charged me $350
Business response:
Dear Tom, We are sorry to read you felt you were overcharged for your stay. We strive to ensure our rates are competitive and in line with area hotels, and published prices may vary daily based on average room demand. We feel we offer great value for our guests with our great location, service, and amenities; therefore, we regret not meeting your expectations. We hope you will stay with us again.Sincerely,Hotel Management
Check in issue Stay was great no problems. Check in was a issue. The hotel could not find my reservation. I was told by Irene on a live chat with you guys that. I may have hit the back button after I booked my room? The only thing she could do is cancel my room so I can re book. Payment was made and conformation email was sent. The manager had to look into it and eventually find my booking.
Business response:
Dear William, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured we will train our staff to handle such situations better. We also apologize for the behavior of our associate at the front desk for not being welcoming. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.