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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Horrible. We walked into our room and walked right out to checkout. There were cockroaches everywhere. The kitchen area, the floor by the beds, the bathroom. Thankfully the Expedia agent was helpful and got us our refund.
Business response:
Dear Nazim, We sincerely apologize for the distressing experience you encountered and understand the gravity of the situation and its impact on your comfort. Our team is immediately addressing the issue and implementing thorough inspections and necessary treatments. Additionally, we are reviewing our housekeeping procedures to ensure that our rooms meet the highest standards of cleanliness. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to make you... read more
Had to call for a dish pack to the room if we wanted dishes? No dishwasher? How is this considered to be "extended stay" without these amenities?
Business response:
Dear Bill, Thank you for commenting on your recent experience at our property. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end regarding the kitchenware policy. To maintain cleanliness for all guests, we store the dishware at the front desk and are pleased to bring it to your suite upon request. We take your concerns seriously and will address them effectively for future improvement. Your input is greatly apprecia... read more
Worst Extended Stay Ever Bed was a full size instead of a queen. One of the pillows were stained. Bathroom sink drain 30mins after running water in there. Shower water filled up tub while taking a shower. Shower curtain had stains on it. The kitchen soon as you open the door to the room and very small. Air conditioner only works partially when it is on 70. Anything lower than that it would not blow after 20 mins and the room would be warm. Went to the front desk to ask if they had a ice machine, the lady at front desk, she w... read more
Business response:
Dear Willie, We sincerely apologize for the numerous issues you encountered during your stay. It is concerning to hear about the bed size, cleanliness, and maintenance problems you faced. We also regret that our staff’s response did not meet your expectations. Your feedback is important, and we will address these concerns with our team to make necessary improvements. We are committed to enhancing our guest experience and hope you might consider giving us another chance in the future for a more positive stay.Sincerely,Hotel M... read more
Absolutely terrible. We arrived late and had to look for the receptionist. After finding a phone to call her, she finally emerged and seemed extremely put-off that she had to deal with us. I had to do all the talking as she barely spoke two words to me. We were exhausted and just wanted to get to sleep, but our room was filthy. Large blood stain that looked like it hadn’t even been washed once was on my bed so I removed it and had to sleep on the dirty mattress cover. There was a large greasy handprint on the kitchen cabinet... read more
Business response:
Dear Mystina, We sincerely apologize for your disappointing experience during your stay at our hotel. We take great pride in upholding high standards of cleanliness and guest satisfaction, and we regret any oversights that may have occurred. Your feedback has been communicated to our housekeeping team to prevent any recurrence of these issues. We sincerely hope that you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management
Less than Average Less than average condition. I observed ants in the room, there is limited service, in order to receive fresh towels you must exchange them yourself with your dirty towels. The self serve “take and go” breakfast area remained dirty, just literally no service at all, lack of communication between receptionist and guest.
Business response:
Dear Guest, We appreciate your feedback and would like to extend our sincere apologies for not meeting your expectations during your stay with us. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open tomorrow at 12:00 a.m.