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Extended Stay America - Champaign - Urbana
- Other
- Champaign, IL
About this business
Location details
610 W. Marketview Dr., Champaign, IL, 61822, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | Closed | |
| Thu | Closed | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | 12:00 a.m. to Midnight |
Good for the money They don't clean your room daily, but there is a kitchenette. It is good if you are going to be in town a few days
* Great location, easy access from all major roads in Champagne. * Friendly front desk. * Large room with kitchen. * Cleaning sub par; kitchen floor sandy, stains on furniture, bed sheets stained, wrinkled as someone had slept in them (not wrinkled from wash), suspect not changed from last guest. Front desk supplied clean set.
Business response:
Dear Guest, Thank you for being our guest and for taking the time to share your experience. We're pleased to know our location and spacious suite with a kitchen contributed to making your visit convenient. We are also pleased that our team's welcoming service at the front desk left such an impression. At the same time, we appreciate you bringing the condition of the room to our attention. Your observations will be shared with our housekeeping team so the matter can be addressed appropriately, and we will work to prevent such... read more
Shower was dirty and drain was clogged!! They came and supposedly ”fixed” the drain and left the shower nastier and didn’t want to change our room!! Had to threaten with calling corporate!!
Business response:
Dear Guest, We sincerely apologize for the condition of the shower and the frustration you experienced while attempting to have the issue resolved. This is not the level of cleanliness or service we strive to provide, and we regret that you felt your concerns were not addressed promptly. Your comments have been shared with our housekeeping and maintenance teams. Guest comfort is our priority, and we truly value your feedback. We hope to have the opportunity to welcome you back soon. Sincerely, Hotel Management
I reserved room here last moment before boarding flight to Chicago at 11 pm est. i left a note for my late checkin at expedia. i cud reach here at 3:30am ct and was not let to checkin due to the hotel policy. I am asking for refund - hope they dont trouble me.
Business response:
Dear Guest, We understand how stressful late-night travel can be, and we regret that you were unable to check in upon arrival. Late check-in situations can be challenging, and we are sorry for the inconvenience this caused. Please know that since your reservation was made through a third-party prepaid booking site, please direct any financial inquiries or billing concerns to them. We appreciate you bringing this to our attention, as it helps us review how late arrival situations are communicated and managed. Sincerely, Hotel... read more
No comments with the staff. Our predicament focused on the atmosphere within the hotel. The thing that my family of 7 (include an ER doctor with a child and a nurse) were all non-smokers experienced an itchy throat and coughing at the instance entering the rooms. We felt the odor since entering the reception to the corridor till to the rooms Even the exhaust vent located in our bathroom was not working. The hotel staff vouched it when I called his attention. It's fortunate that my wife brought along a neb treatment to allevi... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We understand how uncomfortable it can be when the indoor environment affects breathing and overall well-being, particularly when traveling with family members in the medical field. Comfort and air quality play an important role in rest, and needing to take extra measures to feel at ease can be distressing. Your observations regarding ventilation and room conditions have been carefully noted and will be shared for awareness. We appreciate your thoughtful fee... read more
There was a loud mechanical noise that could be heard in our room throughout the night
Business response:
Dear Jason, Thank you for taking the time to share your experience. We sincerely apologize for the disturbance caused by the mechanical noise during your stay, as a peaceful and restful environment is very important to us. Your comments have been shared with our maintenance team. We regret that this affected your comfort and overall experience. Feedback like yours is invaluable in helping us improve future guest satisfaction. We hope to have the opportunity to provide a quieter and more enjoyable stay in the future. Sincerel... read more
The late night check in process was unnecessary. They lock the door and you have to call a national reservation center to confirm your reservation before they open the door. Then the front desk attendant has to come down the hall to open the front desk to check you in. Why don't they lock the front door and have the front desk attendant buzz guests in?
Business response:
Dear Brian, Thank you for sharing your feedback. We are glad your stay was enjoyable overall, but we apologize for any inconvenience you may have experienced during the late-night check-in process. We appreciate your suggestions for improving door access and guest convenience, which will be shared with our team. We hope you will consider staying with Extended Stay America again, so we can provide an even smoother and more seamless experience in the future. Sincerely, Hotel Management
I ordered a handicap accessible room since my husband is disabled and they didn't have one. Gave us a normal room with excuses about how they only have 5 rooms. No hand rails or walk in shower. The night staff was horrible. Day staff were good.
Business response:
Dear Chandra, We’re very sorry to hear about the difficulties you and your husband faced during your stay. Accessibility is essential, and we regret that we fell short in providing the accommodations and support you expected. Your remarks about our associates are invaluable to us in ensuring consistency and driving improvements. Thank you for taking the time to let us know; your feedback will help us serve our guests with greater care in the future. Wishing you and your husband all the best! Sincerely, Hotel Management
With family did not felt safe here. Smoking smell in every floor. No cleanness!! Someone sitting just outside of the main door n smoking a lot…
Frequently asked questions about Extended Stay America - Champaign - Urbana
How is Extended Stay America - Champaign - Urbana rated?
Extended Stay America - Champaign - Urbana has a 3.5 star rating with 1,208 reviews.
When is Extended Stay America - Champaign - Urbana open?
Extended Stay America - Champaign - Urbana is closed now. It will open on Sunday at 12:00 a.m.