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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Parking is terrible.
We were told expedia overbooked and they don’t have any room to accommodate us. So we had to find another hotel at 9:30 pm and pay extra to stay for the night.
Overbooked no space and I’m was charged
Avoid this location Horrible odor in room
If You Expect Basic Respect, Stay Elsewhere Checked in at 6:30 p.m. to a non-smoking room that reeked of weed smoke. I reported it immediately. The front desk refused to offer another room and said I could leave for a refund — at 8:00 p.m., with no help and no apology. When I explained I couldn’t sleep in that environment for health reasons, they refused to inspect the room, then called management, who never spoke to me. Instead, I was gaslighted — told I was the issue for being “too sensitive.” No support, no respect, just ... read more
Charged twice that is by hotels.com and Hotel I booked hotel thru hotels.com and paid $115 but at the of checkin reception desk charged again $95 and mentioned that they did not recieve payment from hotels.com. when connected to hotels.com they asked recipt and bank statement but did not refund the amount by saying tha they could not connect to hotel. Its ridiculous that a hotel is listed in the hotels.com and they can't connect to it. I still did not get the refund.
The whole building is stinking with drug/mariuana smell and it was scary
Horrible- Check in I had the reservation paid when I arrived at the counter, they don't want to understand or understand or help me and they made me pay for the second time the night the person was not pleasant at all, he was very hostile. At all times it didn't help the company where I had made the reservation to validate it and the next day I checked out and unfortunately I had to leave without solving the situation
Business response:
Dear Jorge, Thank you for sharing your experience. We understand that situations like this can be disappointing, and we are sorry to hear it didn’t meet your expectations. Your feedback has been noted, and we are always working toward improving guest satisfaction. We hope to have the opportunity to provide a more positive and seamless visit in the future. Sincerely, Hotel Management
Complete dump, the room stunk and in the hallway reeks of Marijuana usage
Business response:
Dear Larry, Thank you for taking the time to share your feedback. We are grateful you chose to stay with us and appreciate your candid comments. We're sorry to hear that your experience did not meet our expectations, and we sincerely regret any discomfort you may have experienced during your visit. Your concerns have been brought to the attention of our team for immediate review. We hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.