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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I stayed here for 5 nights. All the front desk people were very nice except the lady that checked us in. I found her very condescending. My friend was coming from different state, so he wasn't there to check in with me. She asked for his Id too, which i understand. I said that he wasn't here with me to give her id. She started being rude as if i was doing something wrong. She treated me like i was dumb. She kept saying police will come and catch us atleast 5-6 times in a very condescending way. It would be understandable if ... read more
Business response:
Dear Spriha, Thank you for taking the time to share your experience. We are glad you had positive interactions with most of the team, though we are truly sorry to learn that your check-in experience left you feeling uncomfortable. We understand how important respectful and professional communication is, especially after a long journey. While certain identification policies must be followed, we regret any frustration caused by how this was communicated. Your feedback is appreciated and will help us as we work to provide every... read more
It looked nice on the outside but inside it was really dirty, smelled, and one of our rooms was so bad we couldn’t sleep in it and all 3 of us slept in one room. I think that someone previously had smoked in the room and they treated the carpet with something and it was so bad it triggered my friend’s asthma. He literally could not stay in that room. This morning he went back in there to make sure he had all his stuff and he said it smelled like covered up smoke. Disgusting. In addition, NONE of the elevators on the property... read more
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the condition of your accommodation and understand how this impacted your stay. Clean, well-maintained lodging is our goal for every guest, and what you described falls short of those expectations. Your comments have been shared with the appropriate team to ensure corrective action is taken. We also apologize for the elevator inconvenience and have escalated the matter to maintenance. Guest insights like yours are invaluable in helping us enhance future stays. We hope... read more
We found spiders and other insects in the kitchen. We were assigned a room on the third floor, but the elevators were not operating, the water pressure was very low, and the parking lot was full, leaving insufficient space for everyone.
Business response:
Dear Guest,Thank you for bringing these matters to our attention. We sincerely regret the discomfort and inconvenience you experienced during your stay. What you described does not reflect the standards we aim to uphold, and we understand how frustrating this must have been. Please be assured that your feedback has been shared with our team so appropriate actions can be taken. We hope you’ll consider giving us another opportunity to provide a more positive and seamless experience in the future.Sincerely,Hotel Management
Well, we got there. The man at the front desk was very short. We checked in at 2:20 at 1:05. Our car was impounded. We had to walk to the tow yard pay $230 to get it out of the towing garage and when we went back to ask, he called the towing place because we were 2 inches over the parking line. mind you he could have easily called us and asked to move the car over but instead he waited 30 minutes to call the towing truck company. We did not stay the second night and I will be asking for my money back because this was a terri... read more
Business response:
Dear Guest,Thank you for sharing your experience. We are truly sorry to hear about the challenges you encountered and understand how upsetting and disruptive this must have been. Your feedback has been shared with our leadership team for careful review, as we are committed to ensuring all guests feel respected and supported throughout their stay. We will review the circumstances and take the necessary steps regarding your refund request. We appreciate your kind words about our staff member and hope to have the opportunity to... read more
Barely found a parking spot. Elevator was not working and we were put on the third floor.
Business response:
Dear Guest, We are glad you stayed with us and appreciate you sharing your experience. While there were a few challenges during your visit, we are grateful for your understanding. At Extended Stay America, we are always working to make every stay better, and your feedback helps us do just that. We hope to welcome you back for an even smoother experience next time! Sincerely, Hotel Management
Trash They suck. They will ignore your calls or hang up on you. It takes days to talk to someone if you need help with your reservation. Hate this location.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the difficulties you faced in getting assistance with your reservation and the poor customer service you received. The issues you mentioned will be investigated, and we will improve customer service and reservation processes. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.