Extended Stay America - Chantilly - Dulles

Business response:

Dear Linda, We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially after a delayed flight. We strive for a warm and accommodating atmosphere, and it’s disappointing to know you didn’t feel welcomed. Your concerns about the interaction with our front desk staff and room setup will be shared with our team to ensure necessary improvements. We appreciate your feedback and would love the chance to provide a much more positive stay in the future.Sincerely,Hotel Management 

Business response:

Dear Luz, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management 

Business response:

Dear Alok, We sincerely regret the difficulties you encountered during your stay. Accessibility is important, and we understand the inconvenience your mom faced due to the lack of an elevator. Additionally, we apologize for how the fire alarm situation was managed and appreciate your patience. Your feedback will be shared with our team to improve our services moving forward. We hope you will consider giving us another opportunity to provide a more seamless visit in the future. Your comfort and satisfaction remain our priorit... read more

Business response:

Dear Suresh,We sincerely regret that your experience fell short of expectations. Cleanliness, service, and guest satisfaction are our top priorities, and we apologize for any shortcomings you encountered. Your feedback is invaluable, and we will address these concerns with our team to improve our standards. We appreciate your time in sharing your experience and regret any inconvenience caused.Sincerely,Hotel Management 

Business response:

Dear Chastity,Thank you for your feedback. Providing courteous and professional service is always a priority, and it’s disappointing to hear that your experience did not reflect that. Guest satisfaction is important, and concerns like this are taken seriously. Your comments will be reviewed to ensure every guest feels welcomed and respected. We appreciate your input and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Guest,We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and well-maintained environment is our priority, and we regret that we fell short. While maintenance issues can occasionally arise, our goal is to resolve them promptly and ensure every guest has a seamless and comfortable experience. Your feedback is valuable, and we will address these concerns to improve our services. We truly appreciate your input and hope you will consider giving us another chance for a much ... read more

Business response:

Dear Rawad, We sincerely apologize for the cleanliness issues you encountered with the towels during your stay. This is certainly not the standard we aim to maintain, and we will immediately address this with our housekeeping team to ensure it doesn’t happen again. Your comfort and satisfaction are very important to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back and provide a better experience.Sincerely,Hotel Management