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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was given a uncleaned room. Then tried to give me a room on 3rd floor with no elevator. The front desk lady was useless.
Business response:
Dear Guest,We are truly sorry to hear about your disappointing experience. Receiving an uncleaned room and facing accessibility challenges is unacceptable, and we sincerely apologize for the inconvenience caused. Your feedback regarding the service at the front desk is also concerning and has been shared with the appropriate team to ensure it is addressed. Providing clean, comfortable accommodations with respectful and helpful service is our goal, and we regret that we fell short during your stay. We take your comments serio... read more
The exit door was stuck. The toliet didnt flush properly. The wifi password didnt work. At 730 in the morning, housekeeping opened the door because they said the room was vacant. When i went to check out, they told me that they had the room listed as vacant. Also, the person at the desk called my wife my mother because of our age difference.
Business response:
Dear Guest,We sincerely apologize for the multiple inconveniences you encountered during your stay. From the maintenance issues to the confusion about your room status and the inappropriate comment at checkout, your experience fell short of the standards we strive to uphold. While certain errors were unintentional, we understand how frustrating and uncomfortable they must have been. We are actively addressing these concerns with our team to ensure better communication, improved service, and respectful interactions moving for... read more
When I checked in the room at 4 PM, the room was not ready. In fact they jist said a bag needs to be changed, in fact there was more, when I witnessed 3 people working on a waste bag change and then another person walking in tje room with lamps to ne replaced! They funally confessed that the prior client ad to ne escorted off the premises. I felt unsafe. I had to stay a 6 days and 3 days of missed room service! They said they didnt put my room number on the board" thats just ridiculous!!! The room adjacent to me was a trash ... read more
Business response:
Dear Paul,We sincerely apologize for the challenges you faced during your stay. It is unacceptable that your room was not fully prepared at check-in and that you encountered safety concerns and lapses in housekeeping. We understand how frustrating and unsettling this must have been, and we regret that our service did not meet your expectations. While there may have been unforeseen circumstances, there is no excuse for these oversights, and we are addressing them with our team to ensure better coordination and communication. ... read more
I needed an overnight stay due to my flight being delayed. The receptionist was rude and with an attitude of annoyance with any type of work she was to preform. This set the tone for my stay. I asked for another set of sheets, pillows and towels for 4 people, the room was only set up for 2 guests. I felt so unwelcome, any other questions asked was returned with hostile attitude.
Business response:
Dear Linda, We’re truly sorry to hear about your experience and understand how frustrating it must have been, especially after a delayed flight. We strive for a warm and accommodating atmosphere, and it’s disappointing to know you didn’t feel welcomed. Your concerns about the interaction with our front desk staff and room setup will be shared with our team to ensure necessary improvements. We appreciate your feedback and would love the chance to provide a much more positive stay in the future.Sincerely,Hotel Management
The worse service ever. I never leave reviews and this is my first.
Business response:
Dear Luz, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future.Sincerely,Hotel Management
There is no lift, my mom has to climb all the way 3 floors. During our. Check-in they had a fire alarm turned on , but the way management handled was terrible.
Business response:
Dear Alok, We sincerely regret the difficulties you encountered during your stay. Accessibility is important, and we understand the inconvenience your mom faced due to the lack of an elevator. Additionally, we apologize for how the fire alarm situation was managed and appreciate your patience. Your feedback will be shared with our team to improve our services moving forward. We hope you will consider giving us another opportunity to provide a more seamless visit in the future. Your comfort and satisfaction remain our priorit... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.