This profile has been claimed by the business owner or representative.
Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found cockroaches and the pot was not in the room we asked front desk they gave it but it was in terrible condition.
Business response:
Dear Ashfaq Ahmed,Thank you for your feedback. We deeply regret the issues you encountered during your stay, particularly the presence of cockroaches and the condition of the pot provided. This is certainly not the experience we aim to offer our guests. Please accept our sincere apologies for the inconvenience caused. We are committed to addressing these concerns with our team to improve cleanliness and ensure all amenities are in proper condition. Your feedback is invaluable in helping us enhance our services, and we hope y... read more
Personality the front desk was totally unprofessional. I won't recommend this place and I won't stay there myself anymore.
Business response:
Dear Luis,Thank you for sharing your feedback. We sincerely apologize for your disappointing experience with our front desk team. Professionalism and courtesy are fundamental to the service we strive to provide, and it is clear we fell short during your stay. Your concerns have been shared with our team, and we are taking steps to ensure our staff consistently delivers the respect and professionalism all guests deserve. We regret that this experience left you feeling this way, and we truly value your input as it helps us imp... read more
I need my refund to survive!!!! Attn 911
Business response:
Dear Adrien, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The worst staff I met in my life This is short review for this bad property
Business response:
Dear Ali,Thank you for sharing your feedback. We are truly sorry to hear about your experience with our team, as this falls far short of the level of service we aim to provide. Your comments are taken seriously, and we will address this internally to ensure improvements. We hope you consider giving us another opportunity to provide the quality experience you deserve.Sincerely,Hotel Management
The people were nice but the room had roaches and the dishes that the kitchen was supposed to have in it I had to pickup from the office.
Business response:
Dear Gayle,Thank you for your feedback. While we are pleased to hear you found our team friendly, we deeply regret the issues you encountered during your stay. The presence of pests is unacceptable, and we are taking immediate steps to address this with our pest control team. We also apologize for the inconvenience of having to pick up kitchen items from the office. Your comments will help us improve our service and ensure a more seamless experience for future guests. We appreciate your candid feedback and hope you will give... read more
You get what you pay for This facility was adequate and was clean, but is clearly run down, no frills. The hallway smelled bad as did the living room furniture in our room. The bedding was a very thin duvet wrapped in two flat sheets and there were no additional blankets available. No bedding is provided for the fold out sofa bed. There is a kitchen but the cabinets are completely bare. You are meant to be able to request a dishes pack but we went to the front desk twice, and no one was there. Though there was meant to be a ... read more
Business response:
Dear Cori,Thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience you experienced during your stay. While we are glad you found the facility clean, the location convenient, and the staff friendly, we deeply regret that other aspects of your visit fell short. Your concerns about the condition of the furniture, bedding, kitchen supplies, and water pressure have been noted and shared with our team for immediate attention. We understand how these issues impacted your comfort, a... read more
A bit run down
Business response:
Dear Andres,Thank you for your perfect rating! We’re delighted you enjoyed your stay at Extended Stay America. While we acknowledge your comment, we’re continuously working to enhance our facilities for an even better guest experience. We hope to welcome you back soon!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.