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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If You Expect Basic Respect, Stay Elsewhere Checked in at 6:30 p.m. to a non-smoking room that reeked of weed smoke. I reported it immediately. The front desk refused to offer another room and said I could leave for a refund — at 8:00 p.m., with no help and no apology. When I explained I couldn’t sleep in that environment for health reasons, they refused to inspect the room, then called management, who never spoke to me. Instead, I was gaslighted — told I was the issue for being “too sensitive.” No support, no respect, just ... read more
Charged twice that is by hotels.com and Hotel I booked hotel thru hotels.com and paid $115 but at the of checkin reception desk charged again $95 and mentioned that they did not recieve payment from hotels.com. when connected to hotels.com they asked recipt and bank statement but did not refund the amount by saying tha they could not connect to hotel. Its ridiculous that a hotel is listed in the hotels.com and they can't connect to it. I still did not get the refund.
The whole building is stinking with drug/mariuana smell and it was scary
Horrible- Check in I had the reservation paid when I arrived at the counter, they don't want to understand or understand or help me and they made me pay for the second time the night the person was not pleasant at all, he was very hostile. At all times it didn't help the company where I had made the reservation to validate it and the next day I checked out and unfortunately I had to leave without solving the situation
Business response:
Dear Jorge, Thank you for sharing your experience. We understand that situations like this can be disappointing, and we are sorry to hear it didn’t meet your expectations. Your feedback has been noted, and we are always working toward improving guest satisfaction. We hope to have the opportunity to provide a more positive and seamless visit in the future. Sincerely, Hotel Management
Complete dump, the room stunk and in the hallway reeks of Marijuana usage
Business response:
Dear Larry, Thank you for taking the time to share your feedback. We are grateful you chose to stay with us and appreciate your candid comments. We're sorry to hear that your experience did not meet our expectations, and we sincerely regret any discomfort you may have experienced during your visit. Your concerns have been brought to the attention of our team for immediate review. We hope to welcome you back for a much-improved stay in the future. Sincerely, Hotel Management
There was stench in the corridors and halls to get to the rooms
Business response:
Dear Armalyn, Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that certain aspects of your stay did not meet expectations. Please accept our sincere apology for any discomfort caused. We are committed to maintaining a welcoming atmosphere, and your comments have been shared with our team for immediate attention. We hope to have the opportunity to provide you with a more pleasant visit in the future. Sincerely, Hotel Management
Front desk never picks up the phone
Business response:
Dear Raphael, Thank you for taking the time to share your thoughts. We appreciate your recognition and are equally sorry to hear about the inconvenience you experienced when trying to reach our team. Please accept our apologies for the lapse in communication. Your feedback is important to us, and we look forward to welcoming you again for a more attentive and seamless visit. Sincerely, Hotel Management
Ugh! Throw up stains and smell in the hallway right outside my door. Terrible. Gum stains in stairwell.
Business response:
Dear Guest, Thank you for your honest feedback. We sincerely apologize for the unpleasant conditions you encountered during your stay, especially the hallway cleanliness and odor. We understand how this impacted your experience and regret any inconvenience caused. While some situations may arise unexpectedly, we take all concerns seriously and have addressed these issues with our housekeeping and maintenance teams to prevent future occurrences. Your comfort and satisfaction are very important to us, and we are committed to i... read more
I drove up to the property and decided not to stay there.
Business response:
Dear Guest, Thank you for sharing your thoughts. While we are sorry to hear the property didn't meet your expectations upon arrival, we appreciate you taking the time to offer your perspective. Guest impressions are important, and feedback like yours helps guide future enhancements. Should your travel plans bring you back to the area, we’d love another opportunity to welcome you and provide a stay that better reflects the comfort and convenience we aim to offer all guests. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.