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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We found spiders and other insects in the kitchen. We were assigned a room on the third floor, but the elevators were not operating, the water pressure was very low, and the parking lot was full, leaving insufficient space for everyone.
Business response:
Dear Guest,Thank you for bringing these matters to our attention. We sincerely regret the discomfort and inconvenience you experienced during your stay. What you described does not reflect the standards we aim to uphold, and we understand how frustrating this must have been. Please be assured that your feedback has been shared with our team so appropriate actions can be taken. We hope you’ll consider giving us another opportunity to provide a more positive and seamless experience in the future.Sincerely,Hotel Management
Well, we got there. The man at the front desk was very short. We checked in at 2:20 at 1:05. Our car was impounded. We had to walk to the tow yard pay $230 to get it out of the towing garage and when we went back to ask, he called the towing place because we were 2 inches over the parking line. mind you he could have easily called us and asked to move the car over but instead he waited 30 minutes to call the towing truck company. We did not stay the second night and I will be asking for my money back because this was a terri... read more
Business response:
Dear Guest,Thank you for sharing your experience. We are truly sorry to hear about the challenges you encountered and understand how upsetting and disruptive this must have been. Your feedback has been shared with our leadership team for careful review, as we are committed to ensuring all guests feel respected and supported throughout their stay. We will review the circumstances and take the necessary steps regarding your refund request. We appreciate your kind words about our staff member and hope to have the opportunity to... read more
Barely found a parking spot. Elevator was not working and we were put on the third floor.
Business response:
Dear Guest, We are glad you stayed with us and appreciate you sharing your experience. While there were a few challenges during your visit, we are grateful for your understanding. At Extended Stay America, we are always working to make every stay better, and your feedback helps us do just that. We hope to welcome you back for an even smoother experience next time! Sincerely, Hotel Management
Trash They suck. They will ignore your calls or hang up on you. It takes days to talk to someone if you need help with your reservation. Hate this location.
Business response:
Dear Guest, Thank you for sharing your experience. We apologize for the difficulties you faced in getting assistance with your reservation and the poor customer service you received. The issues you mentioned will be investigated, and we will improve customer service and reservation processes. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management
Was given a uncleaned room. Then tried to give me a room on 3rd floor with no elevator. The front desk lady was useless.
Business response:
Dear Guest,We are truly sorry to hear about your disappointing experience. Receiving an uncleaned room and facing accessibility challenges is unacceptable, and we sincerely apologize for the inconvenience caused. Your feedback regarding the service at the front desk is also concerning and has been shared with the appropriate team to ensure it is addressed. Providing clean, comfortable accommodations with respectful and helpful service is our goal, and we regret that we fell short during your stay. We take your comments serio... read more
The exit door was stuck. The toliet didnt flush properly. The wifi password didnt work. At 730 in the morning, housekeeping opened the door because they said the room was vacant. When i went to check out, they told me that they had the room listed as vacant. Also, the person at the desk called my wife my mother because of our age difference.
Business response:
Dear Guest,We sincerely apologize for the multiple inconveniences you encountered during your stay. From the maintenance issues to the confusion about your room status and the inappropriate comment at checkout, your experience fell short of the standards we strive to uphold. While certain errors were unintentional, we understand how frustrating and uncomfortable they must have been. We are actively addressing these concerns with our team to ensure better communication, improved service, and respectful interactions moving for... read more
When I checked in the room at 4 PM, the room was not ready. In fact they jist said a bag needs to be changed, in fact there was more, when I witnessed 3 people working on a waste bag change and then another person walking in tje room with lamps to ne replaced! They funally confessed that the prior client ad to ne escorted off the premises. I felt unsafe. I had to stay a 6 days and 3 days of missed room service! They said they didnt put my room number on the board" thats just ridiculous!!! The room adjacent to me was a trash ... read more
Business response:
Dear Paul,We sincerely apologize for the challenges you faced during your stay. It is unacceptable that your room was not fully prepared at check-in and that you encountered safety concerns and lapses in housekeeping. We understand how frustrating and unsettling this must have been, and we regret that our service did not meet your expectations. While there may have been unforeseen circumstances, there is no excuse for these oversights, and we are addressing them with our team to ensure better coordination and communication. ... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.