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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not appreciate arriving to my room being wide open when i got back from work the day after check in...maintenance changed the mirror in the bathroom with improper notice & got drywall dust all over my personal belongings including MY TOOTHBRUSH....was woke at 5am to the building fire alarm because someone burnt their breakfast....
Business response:
Dear Kira, Thank you for your feedback. We truly regret the disruptions you encountered during your stay. Our guests' comfort is very important to us, and we regret the inconvenience caused by maintenance activities and the early-morning fire alarm. Your feedback is important, and we will take steps to improve how we handle maintenance and other in-room activities to better respect our guests’ comfort and privacy in the future. Sincerely, Hotel Management
Made everyone staying show id. Tv in middle of room ready to fall over. Parking if you go to dinner is out in the street. Desk service is not efficient. First stay room was not prepared for us No soap no shampoo. Kitchen in mode of being cleaned. I would not stay here again.
Business response:
Dear Rita, Thank you for providing your feedback. We sincerely apologize that your experience did not reflect our commitment to excellence. Our objective is to deliver exceptional service and foster a welcoming environment, and we regret any shortcomings you encountered. Please be assured that ID checks are implemented to maintain security and ensure a safe atmosphere for all our guests. Your comments will be shared with our team, as we value your input in our efforts to enhance our services and address the needs of our cust... read more
Mmmm
Business response:
Dear Rita, Thank you for being our guest and for your valuable feedback. Please accept our apologies for the experience you had at our hotel. Our goal is to provide every guest with an exceptional and memorable stay; we apologize if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us. We wish you all the best with your travels. Sincerely, Hotel Management
One is supposed to buy with complete confidence with you and go safely to the hotel, but this particular hotel takes 50 dollars from you to enter, which they say they will later return.But if by chance you don't have them, you're left on the street because even if you've paid for your stay, they won't let you in.
Business response:
Dear Pedro, Thank you for taking the time to share your experience with us. We understand the importance of feeling secure and confident when checking into a hotel. For all guests, a small deposit of up to $250 may be required at check-in to cover any incidental charges, and this is fully refundable at check-out. A receipt is always provided at both check-in and check-out, so everything is clear. We apologize if this caused any concern during your stay, and our front desk team is always available to answer questions or provi... read more
The parking lot is small and we had to park on the street at our own risk of being towed. Great perk for customers. Tiny bar of soap. Tiny tiny bottle of shampoo. Room was decent. Toilet looked like a gorilla had beaten on it all night. Not worth what you pay at all.
Business response:
Dear Glenn, Thank you for sharing your thoughts with us. We’re sorry to learn about the challenges you faced during your stay, especially with parking and bathroom conditions, as this is not the type of experience we want for our guests. Your comments will be reviewed closely with our team so we can take the proper steps toward improvement. We do appreciate your honest feedback and hope you’ll consider giving us another chance to provide you with a more comfortable and positive visit. Sincerely, Hotel Management
Parking is terrible.
We were told expedia overbooked and they don’t have any room to accommodate us. So we had to find another hotel at 9:30 pm and pay extra to stay for the night.
Overbooked no space and I’m was charged
Avoid this location Horrible odor in room
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,358 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.