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Extended Stay America - Chantilly - Dulles
- Hotels
- Chantilly, VA
About this business
Location details
14036 Thunderbolt Place, Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was stench in the corridors and halls to get to the rooms
Business response:
Dear Armalyn, Thank you for taking the time to share your experience. We appreciate your feedback and are sorry to hear that certain aspects of your stay did not meet expectations. Please accept our sincere apology for any discomfort caused. We are committed to maintaining a welcoming atmosphere, and your comments have been shared with our team for immediate attention. We hope to have the opportunity to provide you with a more pleasant visit in the future. Sincerely, Hotel Management
Front desk never picks up the phone
Business response:
Dear Raphael, Thank you for taking the time to share your thoughts. We appreciate your recognition and are equally sorry to hear about the inconvenience you experienced when trying to reach our team. Please accept our apologies for the lapse in communication. Your feedback is important to us, and we look forward to welcoming you again for a more attentive and seamless visit. Sincerely, Hotel Management
Ugh! Throw up stains and smell in the hallway right outside my door. Terrible. Gum stains in stairwell.
Business response:
Dear Guest, Thank you for your honest feedback. We sincerely apologize for the unpleasant conditions you encountered during your stay, especially the hallway cleanliness and odor. We understand how this impacted your experience and regret any inconvenience caused. While some situations may arise unexpectedly, we take all concerns seriously and have addressed these issues with our housekeeping and maintenance teams to prevent future occurrences. Your comfort and satisfaction are very important to us, and we are committed to i... read more
I drove up to the property and decided not to stay there.
Business response:
Dear Guest, Thank you for sharing your thoughts. While we are sorry to hear the property didn't meet your expectations upon arrival, we appreciate you taking the time to offer your perspective. Guest impressions are important, and feedback like yours helps guide future enhancements. Should your travel plans bring you back to the area, we’d love another opportunity to welcome you and provide a stay that better reflects the comfort and convenience we aim to offer all guests. Sincerely, Hotel Management
I stayed here for 5 nights. All the front desk people were very nice except the lady that checked us in. I found her very condescending. My friend was coming from different state, so he wasn't there to check in with me. She asked for his Id too, which i understand. I said that he wasn't here with me to give her id. She started being rude as if i was doing something wrong. She treated me like i was dumb. She kept saying police will come and catch us atleast 5-6 times in a very condescending way. It would be understandable if ... read more
Business response:
Dear Spriha, Thank you for taking the time to share your experience. We are glad you had positive interactions with most of the team, though we are truly sorry to learn that your check-in experience left you feeling uncomfortable. We understand how important respectful and professional communication is, especially after a long journey. While certain identification policies must be followed, we regret any frustration caused by how this was communicated. Your feedback is appreciated and will help us as we work to provide every... read more
It looked nice on the outside but inside it was really dirty, smelled, and one of our rooms was so bad we couldn’t sleep in it and all 3 of us slept in one room. I think that someone previously had smoked in the room and they treated the carpet with something and it was so bad it triggered my friend’s asthma. He literally could not stay in that room. This morning he went back in there to make sure he had all his stuff and he said it smelled like covered up smoke. Disgusting. In addition, NONE of the elevators on the property... read more
Business response:
Dear Guest, Thank you for your feedback. We deeply regret the condition of your accommodation and understand how this impacted your stay. Clean, well-maintained lodging is our goal for every guest, and what you described falls short of those expectations. Your comments have been shared with the appropriate team to ensure corrective action is taken. We also apologize for the elevator inconvenience and have escalated the matter to maintenance. Guest insights like yours are invaluable in helping us enhance future stays. We hope... read more
Frequently asked questions about Extended Stay America - Chantilly - Dulles
How is Extended Stay America - Chantilly - Dulles rated?
Extended Stay America - Chantilly - Dulles has a 3.3 star rating with 1,335 reviews.
When is Extended Stay America - Chantilly - Dulles open?
Extended Stay America - Chantilly - Dulles is open now. It will close tomorrow at 12:00 a.m.