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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stayed here before and it was fine. Stayed this time and the toilet wouldn’t flush a majority of the time, which is quite an issue. Couch was extremely dirty with white powder all over and had obviously not been properly cleaned. Housekeeping was extremely rude and proceeded to try to open the door after telling her 3 times we didn’t need her. Decent place but the toilet and overall dirtiness of the latest stay will probably lead us elsewhere next time we come to town
Business response:
We hate losing our loyal guests and are extremely sorry for letting you down during this visit. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Manageme... read more
Enjoyed my stay Nice hotel. Very clean and rooms are nice
Business response:
Sheila, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your well-kept suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Room was not what I expected especially when u have a teen and a 4 yr old no room what so ever..
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. We wish to have been informed about this issue as our front office team would have done their best to make your trip a better one. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
The property was right in the middle of everything, which I truly enjoyed. 15 mins commute to any location i wanted to go. Smelt like marijuana because one of the visitors were smoking but that wasn’t any fault of the hotel. Employed were accommodating to myself and guest. Will definitely be coming back.
Business response:
Dear Guest, thank you for choosing our hotel for your accommodation needs. It is wonderful to know our location was spot on and our staff was found to be warm and friendly.We are, however, sosorry for the inconvenience you experienced due to the smoking from other guests. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for staying with us, and we hope to welcome you back on your next trip to Charleston. Sinc... read more
Nice new property
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Good if you aren't expecting much Front desk was rude. We stayed for a week and had no extra toilet paper. We were given one roll at a time from the front desk. One time we asked, their response was "Really?" with a giant sigh... the trash room where you are told to put your bags of trash never seemed to be emptied. Bags just piled up and you could smell it in your room! Having to sign into the internet several times a day was annoying.
Business response:
Nicolette, thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management
Our stay was uneventful nothing bad nothing great. Everything was just o. K
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Business response:
Yvonne, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,130 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.