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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In the morning....we had no power in our room on the outlets. Overhead lights and air worked. No hairdryer or tv. No coffee and the courtyard was dirty and benchess broke. For the cost i would have expected a little more pride in cleanliness and at the very least having coffee brewed. And trash cans were overflowing. Front desk ladies were very nice.
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We value your comments and do hope you will g... read more
Customer service Jazzy was on duty my 2 day stay & she was awesome!!!
Business response:
Augustine, thank you for staying at the Extended Stay America. We were thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. Thank you for your kind compliments about Jazzy. We will pass on your comments to her. It was our pleasure to serve you, and we hope to have you back with us again in the future. Sincerely, Hotel Management
We had a couple minor issues after we checked in. once we reported the problem we were moved to a new room, staff was extremely helpful I would recommend this hotel. Very friendly front desk and the housekeeping staff was phenomenal and very friendly. Really made me and my family feel at home. Thanks so much miss yo yo you are a Jewel.
Business response:
Leanna, thank you for your recent stay at Extended Stay America and for recommending us to future guests. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Friendly staff. Courteous service. Fair rate. Found some dust buildup in the corner of the bathroom.
Business response:
Thank you for your review of Extended Stay America. We were so happy to read that you felt that we were a good value and that you liked the service provided by our staff. We hope your positive experience with your accommodations will bring you back to stay with us again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Bathroom and carpet pretty dirty. Griss mattress on pull out couch, wouldn"t use it!
Business response:
We apologize for the cleanliness issues you experienced with the carpet and bathroom. We have shared your feedback with our housekeeping team to ensure this does not happen again. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,130 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.