Extended Stay America - Charleston - Airport

Business response:

Thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thanks for the review of Extended Stay America. We are pleased to know you liked our convenient location and that we were able to meet your expectations at a great price. Thanks once more for your comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jennifer, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Mario, thanks for taking time to share your comments online. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Pedro, we sincerely apologize for the maintenance issue and that our associates weren’t able to solve this problem. Also, we are sorry for our breakfast offerings weren't to your satisfaction. Your feedback shares the areas we need to improve at, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management 

Business response:

Drue, thank you for the nice review of the Extended Stay America. We are glad to know our location was perfect for your needs and that our staff took good care of you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We are happy you were pleased with most of our services, but I am sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management