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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ok but not very clean Price, location and staff were good but Extended Stay really means no housekeeping. The room was really worn out there were no dishes or silverware and I had to go down to housekeeping and get what I needed myself and carry it up. There were no sheets for the pull out so I called and asked them to bring it up but they never came so I had to go back down to housekeeping and get it myself. The carpet was gross and wasn’t comfortable walking barefooted in the room. Bed linens were falling apart and the pil... read more
Business response:
Donna, thank you for staying with us. We are glad to read you liked our convenient location and affordable rates. That being said, we are sorry for not meeting your expectations with our hotel policies and with the facilities we offer. We value your feedback as it will help us improve moving forward. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Consistent quality. Clean, quiet, safe. We enjoy this hotel for long stays and overnights. We come to this area frequently for treatments at local hospital. It is always clean, and quiet so we are able to rest.
Business response:
Shelley, thanks for your loyalty and choosing Extended Stay America to be at your service while here for medical visits. We are pleased to know you liked our well-maintained property and that you were impressed with our calm atmosphere. Thank you for the excellent review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Douglas, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Stay was good. Had to ask for sheets and blankets for pull out couch. Was handled immediately. No complaints
Business response:
Mike, thanks for being our guest. We are delighted to know you liked our offerings and had a pleasant stay with us. Thanks once more for choosing Extended Stay America, and we hope you’ll visit us again on a future date. Sincerely, Hotel Management
Business response:
Retha, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Business response:
Kimberly, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
It's ok The staff was pleasant. Lobby looked good. The room had plenty of room but was not very clean, counter top was sticky, dishwasher was dirty. Bed was clean and comfortable. Minimum bathroom amenities. Breakfast offered included only a store bought muffin or granola bar. No access to print boarding pass. Was conveniently located near the airport, but no shuttle.
Business response:
Kim, thanks for evaluating your stay. We are glad to read you liked our overall service and the comfort of our beds. Having said that we are sorry for not meeting all of your expectation and regret the inconvenience it caused. Your feedback is appreciated as it will help us improve our facilities moving forward. It was a pleasure hosting you, and we hope to welcome you back soon. Sincerely, Hotel Management
Business response:
Francisco, thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
Kenya One of my room had roaches and the staff was not accommodating in respect to that and the rooms are a lot small then should online
Business response:
Kenya, thank you for staying with us. That being said, please accept our apologies for the unwanted visitors you encountered in your room and for the lack of responsiveness from our staff towards your request. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.