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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean and friendly staff. Great location...Convenient to everything.
Business response:
Kelly, thanks for being our guest at Extended Stay America. We are glad to read our outstanding service ad that our location was perfect for your needs. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
was at a reunion location near airport everything was great with location and feel at home there
Business response:
Thanks for being our guest at Extended Stay America. We are glad to know our proximity to the airport was perfect for your needs and that you loved your room with a kitchenette. Thanks again for the wonderful feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Check the sofa sleeper Very friendly staff and the room was comfortable. The only issues are the slim breakfast offerings amd the sofa sleeper had not been stripped of the dirty linen. Nothing like having to go get clean sheets at 11 P.M..
Business response:
Thank you for being our guest. It’s nice to know you liked our courteous associates and your comfortable room. However, we are sorry we missed meeting some of your expectations. We will share your feedback with the appropriate team members in an effort to improve our future guest experiences. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, Hotel Management
Room cleanliness a little lacking Floors and counter surfaces were both sticky. First room smelled like freshly smoked cigarettes and second room smelled like burnt ramen noodles. I even bought an air freshener for the weekend which unfortunately didn’t mask the smell.
Business response:
Thank you for choosing to stay at Extended Stay America. We are pleased to know you had a pleasant visit. Our team is committed to providing clean, comfortable and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope you will give us a chance to make a better impression on a future visit. Sincerely, Hotel Management
Average Internet not so great and funny odor
Business response:
Diana, thank you for your candid evaluation. We strive to deliver a good experience to all our guests, so I am sorry that yours was not perfect and regret if any inconvenience caused. We truly hope you will consider giving us a second chance so we can provide a much better experience. Sincerely, Hotel Management
Clean Bedroom & Bathroom But Dirty Kitchen The front desk staff was friendly, but also had a strong smell of marijuana coming from behind the counter. The lady checking me in tried charging me twice, not understanding that I had already paid through the website. The living room, bedroom and bathroom in our room was nice and clean (minus a wet towel under the sink), however the kitchen unit was pretty gross. It was clear that it hasn't received a real good cleaning in a long time. Coffee and muffins in the morning were a good... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure this is properly addressed. Hotel Management
Business response:
Thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager
ONLY okay The room was just okay. We had one of the studios and there were no dishes or utensils in there to use or cook with and there were no extra blankets, sheets, or pillows for the sleeper sofa. Only a half roll of toilet paper as well and no napkins. Free Continental Breakfast was nonexistent, only coffee which none of us drink! Also, people smoking at both entrances each time we were going in or out, not cool.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and ... read more
Hotel close to shopping and restaurants In town on business, so this location had easy access to interstate. Only downside, was air conditioner in room was very noisy, banging sound continously, so made it hard to sleep well. Grab and go breakfast was a nice thing to have, but they probably need to check expiration dates on the breakfast bars.
Business response:
Thank you for sharing the review of our hotel. Although you liked our location, we’re sorry for the issues you experienced during your visit and regret the inconvenience caused. I have shared you concerns with my engineering & breakfast teams in an effort to improve our future guest experiences. We hope you will give us another opportunity to serve you with a much better experience on your next stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 4.2 star rating with 1,049 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.