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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
moderate place Long-stay motel. The staff said they change the bed seat and cleaning once a week, because lots of residents are staying for more than a week. I asked for the taxi reservation, but next early morning no taxi appeared. I asked another staff working in the morning time to call the taxi, and after all, I got to the airport in time.
Room 313 infection small roach. The elavator nasty. Bathroom and kitchen with roach everywhere.
Business response:
Dear Guest, We sincerely apologize for the situation you described. You are absolutely correct in expecting a comfortable and clean environment when staying with us. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Thank you for bringing this to our attention. We work hard to make our guests happy; therefore, we regret not meeting these expectations during your stay. We hope you will revisit so we can show... read more
Room was filled with bugs every night and just very dirty! Also smelled like a weird smell. Would not recommend
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and comfort are our top priorities, and we are truly sorry that your room did not meet our standards. The concerns you mentioned regarding bugs have been reported to our housekeeping and pest control teams. We appreciate you bringing this to our attention, as it helps us improve. Please know this is not the experience we strive to provide, and we hope you’ll allow us another opportunity to restore your confidence in... read more
Aged needs refresh
Business response:
Dear Guest, Please accept our apologies for not meeting your expectations during your time with us. We appreciate your feedback and will share it with the appropriate individuals in our organization. It was a pleasure hosting your visit, and we hope your future travels will bring you to our hotel again. Sincerely, Hotel Management
Bathrooms need to be cleaned better Lamps were broken but worked
Cockroaches and an awful smell immediately noticed upon walking in.The doors were dirty, sticky floors and cabinets falling apart. What’s even worse is not even a coffee pot or utensil.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Room Deplorable, NOT having that! I went to check in, and the hotel only uses 2 rooms that are pet friendly. One was messed up, from the discussion I was listing to, and the other was unavailable. The desk clerk (Asia) said that I would have to find a different hotel. She could tell by the look on my face that I wasn't pleased with that answer, so she said she would have to call the "Boss Lady" and see if they could use the second room. She relented and let us have the room. I quickly deposited my luggage and left, not very ... read more
Business response:
Dear John, We appreciate you taking the time to share your feedback. We apologize for the difficulties you experienced with your room and the property's overall condition, as well as any stress you experienced during your visit. We appreciate Asia’s assistance, and we are glad she could help during a challenging time. Your concerns regarding cleanliness and room maintenance have been shared with the housekeeping teams to improve our services. We take all feedback seriously and hope that future stays can provide a much more c... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.