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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front office was closed most of the time. Reached the hotel around 11 PM and there was no one to give the keys. Had to call the number and had to wait for 20 mins to get someone on the phone who can give the keys. The elevators were broken for around 25 mins, I was travelling with my parents who are 75 years old who cannot take the stairs and since the front office was closed we had to just wait for the elevators
Business response:
Dear Guest, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience you and your parents faced during your stay. Being a select suite property, we have fixed front desk working hours. We have our Night Attendant for after-hours check-ins and key assistance. We understand how frustrating it must have been to wait to receive your room keys, especially after a long journey. We also regret that the elevator was out of service during your visit, which caused further distress. We deeply v... read more
Don't stay here! An hour after my boyfriend and I checked in, we found German cockroaches on the walls, under the wallpaper, and under the furniture. We did not feel comfortable staying there, so we left. The property would not give us a refund for the night. Appliances and vents were dusty and covered in a yellow layer of tar from smoking. Stay elsewhere in the area!
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Maintaining a clean and welcoming environment is a priority, and your concerns have been taken seriously and shared with the appropriate teams for further review. We understand your disappointment and apologize for any discomfort caused. Feedback like yours is essential as we work to improve the quality of our accommodations and overall guest satisfaction.Sincerely,Hotel Management
I reserved two rooms, one room was to be on the bottom floor and handicapped accessible. It was not. The handicapped room was given to the other couple that came with me and it was on the second floor. My room, although on the bottom floor, was dirty and had roaches. It had mold on the refrigerator, the carpet was grimy and dirty. The carpet's black grime was on the bottom of my three year old grandson's feet and I used the one washcloth I was allotted to clean his feet. There were live baby roaches in the bathroom crawling ... read more
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. Maintaining a clean and welcoming environment is a priority, and your concerns have been taken seriously and shared with the appropriate teams for further review. We understand your disappointment and apologize for any discomfort caused. Feedback like yours is essential as we work to improve the quality of our accommodations and overall guest satisfaction.Sincerely,Hotel Management
Not Happy Terrible. Smelled like marijuana, people hanging around in the parking lot, and rooms were in bad condition. It’s obvious the owners do not care to renovate this property. Will not use an Extended Stay in the future. This property sets a bad example for the franchise. I travel frequently.
Business response:
Dear Guest,We deeply regret that your experience did not meet expectations. We understand your concerns regarding the condition of the property and the issues you encountered during your stay. Please know that we take all guest feedback seriously, and we are committed to providing a safe, comfortable, and clean environment. We will address these concerns further and take necessary actions to ensure improvements are made. Your experience is important to us, and we hope you will consider giving us another chance. Sincerely,Hot... read more
worst day ever They told us it was too late to check in when I’ve called the hotel a day before to let them know that our flight arrived at 11:50 PM and we will head there from the airport. They left us with nowhere to go a family of 12 with children. They gave me to run around over the phone. The person who works overnight wouldn’t come down and talk to us they said they can put us somewhere else but they only have one room and that would not accommodate us. I end up having to call our hotels in that area and this is after ... read more
Business response:
Dear Guest, We’re disappointed to hear about the issues you and your family faced upon arrival. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience you experienced. We take your comments seriously and will address the situation to ensure better communication and customer service moving forward. It was never our intention to make you feel unwelcome or uncared for, and we deeply regret not offering you the hospitality you deserve and that we are known for. Your patienc... read more
Dingy, frig leaked water o the floor. Nobody at front desk. elevator didn’t work. The reviews seem very faulty.
Business response:
Dear Guest, We apologize for not meeting your expectations and are sorry to learn about the leakage of the fridge, elevator function, and any service issues concerning your stay. We understand how important a well-maintained environment is for our guests and regret your disappointments. We will address this, and sincerely thank you for bringing this to our attention. We do hope to have the opportunity to welcome you back for a more seamless stay.Sincerely,Hotel Management
I would never stay here or recommend this location. Run down, dirty, smells like weed and cigarettes. too many people just hangin around outside.
Business response:
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations. Cleanliness, comfort, and a peaceful atmosphere are important to us, and we regret that we did not provide them during your visit. Your comments regarding the condition of the property and the environment will be addressed with our team to ensure future improvements. We value your feedback as it helps us continually enhance our services. We hope to have the chance to welcome you back so we ... read more
Don’t check in late or you’re in trouble Could not check in we arrived after midnight and no one was available to check us in. We had to go to another hotel—Marriott residence inn—extended stay really let me down—they do not help late arriving guests—-they don’t like late airplane flights I guess-terrible experience-terrible service
Business response:
Dear Thomas, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced upon your late arrival. Our front desk operates from 9:00 AM to 10:00 PM on weekdays and 10:00 AM to 10:00 PM on weekends. We understand the frustration this caused, especially after a long journey. Your feedback is invaluable, and we are committed to enhancing our services to better accommodate guests with late arrivals. Hopefully, you’ll give us another chance in the future so we can provide a much smoother experience... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.