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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old property. Rooms need renovations. Bathroom didn't have a vent and shower also had many issues. Mattress were uncomfortable and slanted
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you experienced with the condition of the room. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Our team will prioritize cleaning and maintenance to enhance the condition of our property. We appreciate your patience and hope that you'll give us the opportunity to serve you better in the future. Sincerely, Hotel Management
Small parking lot, parking was free. No ice machine, no pool or hot tub. Great location near restaurants and shopping centers. No dishes or silverware. No trash cans. Housekeeping only available every 2 weeks. 4 floors only. Dirty elevator. No access to the gym. Laundry room and vending available. Rooms were clean. Small beds semi-firm. Property stated free breakfast, and it wasn't available.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We look forward to the opportunity to host you again and provide you with the seamless stay you deserve... read more
Disgusting
Business response:
Dear Guest, Thank you for choosing us. We understand your disappointment with the concerns mentioned and the stress you had. Our front desk team is always here to assist you. Your feedback is shared with the housekeeping team to review the room and make it flawless for our future guests. We are grateful for your comments and hope you will stay with us again for a better experience. Sincerely, Hotel Management
We need to start with the disclaimer that this is a very economical place; the saying applies “…you get what you pay for…”. The best thing of this place was Asia, the front desk clerk: courteous, knowledgeable, kind. All else is below average: the room decor is a visit to the 1970s. The first thing is that the kitchen is empty! Not a cup, not a pan, not a fork! Forget about a toaster! It had a two coil burner, a mini microwave and the fridge. If you want anything, it is for an additional cost. The bathroom was dirty, the cur... read more
Business response:
Dear Guest, Thank you for sharing your detailed feedback about your stay with us. We appreciate your remarks about our price and compliment for Asia, who provided excellent service and was courteous, knowledgeable, and kind. We'll make sure to recognize her efforts. However, regarding the issues you faced, we apologize for the inconvenience and will take your feedback seriously. We'll work on addressing them and strive to improve our services. We appreciate your concern for safety, and we'll continue to prioritize the securi... read more
Furniture needed cleaning and carpet was dirty. Saw several roaches during my stay. Exterior was clean and nicely kept and AC worked well.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We apologize for the issues you experienced with the cleanliness of the furniture and carpet in your room. We take these concerns seriously and will work with our housekeeping team to address them immediately. Further, we are sharing your remarks with our pest control team to review and take action in the areas you mentioned. On a positive note, we're glad to hear that the exterior was well-maintained and the AC worked well. We appreciate your fe... read more
Don’t stay here if you don’t have to…. Room had bugs when we arrived and the floor was dirty. Shower was unclean and had hair. The elevator opens on its own all the time. The front desk attendant is a hit or miss as to whether someone would be there and the exterior card access doors do not lock overnight so anyone can walk into the hotel at any time which is not very secure.
Business response:
Dear Guest, We’re very sorry to hear about the cleanliness and security concerns you encountered during your stay. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review. We also take guest safety seriously and will address the issues noted with door access and staffing. We appreciate you bringing these matters to our attention and we look forward to welcoming you back. Sincerely, Hotel Management
It’s ’a-room’ .. and that’s it
Business response:
Dear Guest, We’re sorry to hear that your experience didn’t meet expectations. Our goal is to provide clean, comfortable accommodations with essential amenities for extended stays. If there was anything specific that could have improved your visit, we’d appreciate the opportunity to hear more and address it. Guest feedback is vital in helping us improve our services and ensure a better experience for all future guests. We look forward to welcoming you back with a better experience. Sincerely, Hotel Management
😂
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We are truly sorry if your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address your concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Sincerely, Hotel Management
The staff were nice and you could tell they tried to clean, but it was so old and in such bad shape, it was almost impossible to look and feel nice. It smelled from being old, there was weed smell coming from multiple areas and I felt so not safe, we left before we could go to sleep
Business response:
Dear Guest, Thank you for sharing your experience with us. It’s encouraging to hear that the team left a positive impression and made an effort to maintain the space. Your comments regarding the condition and atmosphere have been noted and will be shared with the appropriate teams. Guest well-being is always a top priority, and feedback like yours is essential as we work to create a more welcoming and secure environment for everyone. We hope to have the opportunity to welcome you back and regain your trust in us. Sincerely, ... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.