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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled terrible, there was actually a cockroach on one of the beds, staff not very pleasant, bathroom was very unpleasant, very umsafe feeling throught the parking lot. If we weren’t so exhausted and didn’t have an extremely early flight, we definitely would’ve found other accommodations.
Business response:
Dear Scott,Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including cleanliness concerns and discomfort with the room. The safety and comfort of our guests are of utmost importance, and we are taking your feedback seriously to address these concerns with the appropriate teams. We understand how important a restful environment is and regret that we did not meet your expectations. Your feedback will be used to improve our services and amenities.Sincerely,Hotel Man... read more
It is filthy, bed bug and roach infested, dirty and run down. The smell of pot can be sensed strongly in the hallways. The only positive thing is that the staff were helpful.
Business response:
Dear Steven,It’s concerning to hear about these issues, as maintaining a clean and comfortable environment is a priority. We take pest control and upkeep seriously, and your feedback will be shared with the appropriate teams to ensure improvements are made. It’s reassuring that the staff provided helpful service, and your comments will be used to enhance the overall guest experience.Sincerely,Hotel Management
Felt dirty the whole time It looked run down and out of date , there were roaches , weird smell in the hallway and room. 0/10 would not recommend
Business response:
Dear Guest,We sincerely apologize for the discomfort you experienced during your stay. A clean and well-maintained environment is our priority, and we regret that we fell short in meeting your expectations. Your concerns regarding cleanliness, odors, and upkeep have been shared with our team for immediate attention. We understand how important a fresh and welcoming atmosphere is, and we are actively working to improve our facilities. Should you choose to give us another opportunity in the future, we would love the chance to ... read more
Room is smelly , kitchen cabinet and stove are scary to used due so old...uncomfortable bed
Business response:
Dear Geraldine, Thank you for being our guest. Providing a relaxed hotel experience to all the guests is always our motto. However, we are sorry for the issues you mentioned in your suite. We will address this with our housekeeping and maintenance team. Rest assured, we are committed to improving the guest experience, and your feedback will help guide these efforts. We are grateful for your comments and hope to welcome you again so we can offer you a more enjoyable and comfortable stay.Sincerely,Hotel Management
This hotel was filthy. Didn’t stay the night.
Business response:
Dear Jackie, We are sorry your experience at our hotel was not up to expectations. Your concerns are significant to us, and we apologize for the issues you encountered during your stay. We truly appreciate your feedback, as it helps us improve. Please allow us some time to review your case with the team so this incident will never be repeated. We hope you give us another chance to serve you better.Sincerely,Hotel Management
Woke up getting bit by bed bugs .
Business response:
Dear Guest, We appreciate your feedback and want to offer our sincere apologies for the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide, and we take your concerns very seriously. Rest assured, we will address these issues with our housekeeping and pest control team to prevent their recurrence. We have taken note of your feedback for immediate improvement. We are committed to ensuring a better ... read more
Please know that despite being charged for the night stay, we could not check in at the hotel at 11:30pm because the hotel front desk was closed. I have taken pictures of the closed front desk with a board stating that the person will return soon. I waited for about half-an-hour or longer before calling the Extended Stay telephone 1 843-740-3440 on my itinerary page, but the person on phone could not locate the front desk person either. He therefore asked me to find another hotel for the night (which was very inconvenient) a... read more
Business response:
Dear Santosh, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.