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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There’s a lot of seemed like homeless people staying at the place
The convenience was great, but the lack of cleanliness was disappointing.
worst hotel! The hotel sucks. Got delayed at airport needed a room, booked online only to call and find out have to check in before 1 am or hotel is locked down and not fighting to get refund.
Terrible experience with Staff, Room was good. We stayed there for three nights, and below is our feedback. pros: 1. room was clean, and as per description. 2. Close to airport and gas station, Walmart, outlets from shopping pov. 3. distance from Charleston downtown is ok - 20 mins drive minimum to go to any spot. CONS: 1. Customer service was very terrible. We reached early and was informed that room will be ready within 2 hours which is before checkin time. we went to roam around city and came after 1.5 hours of checkin ti... read more
Business response:
Dear Ashutosh, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay y... read more
Don't recommend for family. Very Bad smell, dirty, bathroom doors don't work, fridge is unplugged. Overall terrible experience.
Business response:
Dear Sandeep, Thank you for taking the time to share your experience. We apologize that the condition of your room did not meet our expectations. We understand the importance of ensuring every guest feels comfortable and confident in the cleanliness and upkeep of their accommodations. Your feedback has been shared with our housekeeping and maintenance teams to ensure that all rooms are thoroughly inspected and refreshed before each new arrival. We appreciate your patience and hope you’ll consider giving us another opportunit... read more
The property was unkept and there were bugs everywhere, including the bed, refrigerator, and microwave.
Business response:
Dear Dorothy, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and appreciate your patience. Thank you again; we hope you will give us a second chanc... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.