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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Kitchen sick leaked. Bathroom door was off track. Toilet only had 2 inches of water in the tank so would not flush properly. And feel like bed and couch should have been flipped due to the ac. Got really hot and uncomfortable while trying to go to sleep. And the whole entire building was shaking while we were trying to sleep.
Business response:
Thank you for choosing our hotel. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each room. We have shared your review with them to be sure the issues are resolved. Again, we apologize for the inconvenience, and we look forward to having you back with us in the future. Sincerely, Hotel Management
The front desk person was not friendly at all. The room smelled. The bathtub was leaking so we had to close the door so we could not hear it. The toilet was not flushing correctly and the bathroom sink was plugged up.
Business response:
Pam, thank you for letting us know about your visit. We are sorry that you found one of our staff members not friendly. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service. We also apologize for the issues in your suite. Your feedback will be shared with our maintenance team for review and action. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Pretty bad hotel. Pretty bad smell throughout. Rooms not clean. Halls not clean. Filthy carpet. Food on elevator floor for three days - never cleaned up.
Business response:
Samuel, thank you for being our guest. We apologize for the cleanliness issues you faced while you were here. We take the cleanliness of our property very seriously, and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our housekeeping team, and we're working with them to tighten procedures to make sure that we deliver a superb stay every time. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I would never stay at this hotel again! Roaches in my room, beds were hard as a rock. Broken window in the hallway. The laundry room leaked all into the hallway. Hair dryer didn’t work. All in all this hotel sucks.
Business response:
Amber, thank you for being our guest. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Your hotel needs a floor to ceiling cleaning There were roaches in my room. In the kitchen and in my bed. The pillows were very cheap and did not help me sleep at all. The carpet was sticky. I was there to see family and did not have much choice due to budget. I know I will not be staying with you again. Please clean up your hotel. I saw you have families with children that stay there as well.
Business response:
Jamie, thank you for your review. We apologize for the bad odor coming from the carpet and that this put a damper on your stay. We will promptly take action to rectify the problem. We also sorry your suite fell short of expectations. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. Also, your concern about the pillows will be shared with our leadership team. We understand ... read more
Toilet had urine and feces in upon arrival. No toilet paper. Lamp not working. Found bugs in room. Strange smell.
Business response:
Thank you for choosing our hotel. We apologize and regret the inconvenience you encountered during your stay. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.