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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First of all I have never stayed somewhere and been this disappointed! Walked in and the whole lobby smelt like weed and it looked like the lady was high! And the website lied about there being a indoor pool and breakfast. Only thing they had was coffee and muffins. The room smelt like a dead rat! There were some kinda bugs crawling around on the floor when we got back later that night that we killed. The toilet would nearly flush. I never would recommend anyone to stay there!
Business response:
Thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accomm... read more
The inside of the hotel smelled really bad. it smelled like dirty carpet and some of the carpet in the hallways was worn out completely you could see right though the carpet there were holes in carpet from walking on it too much,
Business response:
Thank you for staying at our hotel. We sincerely apologize for the odor you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry and... read more
Not as described Overall, this hotel wasn't great. It does not match the pictures listed in the description. There is no on site laundry or pool. Nothing has been remodeled. The "continental breakfast" was sometime put out, sometimes not and included a granola bar, coffee and oatmeal. The people working were kind and friendly.
Business response:
We apologize for not meeting all of your expectations and regret the inconvenience it caused. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, our amenities are clearly stated on our hotels' website. However, we will verify if we are missing out on any such information. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, ... read more
Many issues- found bottle caps in room, toilet did not work properly, some staff was helpful, sometimes there was NO staff to even speak to. Location to N. Charleston was great, so that was the deciding factor. Was not clean, smelt of weed, spray paint in bathrooms, just not professional.
Business response:
Thank you for your comments. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret you did not experience the best from some of our associates. Please rest assured, we have taken note of your feedback and have shared it with appropriate teams to be more diligent in their efforts going forward ensuring it is not repeated again in the future. We understand your frustration and hope you will give us an opportunity of hosting you again in the future for a much better experience. Sincere... read more
My refrigerator and stove were 100 % non functional. There were cockroaches and my beds were missing half of the bedding and all of the pillowcases when I arrived.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have taken note of your feedback and have shared it with the appropriate team to take corrective actions. Also, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorry and hope you will consider staying with us again so that we can make it up to y... read more
Our room smelled strongly of cigarettes. The floors in the kitchen and bathroom were really sticky. And, we saw about 15 cockroaches in our room and bathroom.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being foll... read more
The room was run down and out of date. The staff did not man the front desk and left us waiting for 20 minutes. The sheets smelled. The breakfast only had coffee and prepackaged muffins and granola bars.
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the service issue you experienced at the time of check-in. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,133 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.