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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Nela, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Jose, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Worst Experience It wasnt very clean room service did not come i guess cause i was staying 2 days and everything they give on your brochure they didnt even no pots no strainer, no coffee , no nothing the internet kept going off and since they dont allow smoking werid looking men stood out side all night i saw security 1 time not safe at all for female and staff was coughing umm they do kno we its covid right they didnt wear no make the housekeeping crew.
Business response:
Thank you for reviewing our hotel. We regret your disappointment with some of our services and amenities not being available during your visit due to the current circumstances. Keeping our guests' well-being in mind, we have modified our housekeeping processes to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. Please know, we also realize the importance of all the safety measures in this unprecedented situation, and we will ensure all ... read more
filthy, health hazard hotel StaThis hotel is a health hazard!!! Rooms wasn’t cleaned when arriving, hair in the drawers, filthy shower, not vacuumed as directly all over, even the sheets didn’t looked washed! STAY AWAY!!!! Calling the health department to close down that filthy hotel! They take no responsibility at all! Even hotels.com doesn’t! STAY AWAY!
Business response:
Veronique, on behalf of our housekeeping team, please accept our sincerest apologies for the cleanliness issues you had with your accommodations during your visit. We do not take cleanliness issues lightly, as we firmly believe this is a vital priority in the hospitality industry. We are working with our housekeeping department to make sure that we deliver a superb stay every time. Again, we apologize, and we hope you will stay with us again so we can have a chance to provide you with the flawless visit you deserve. Sincerel... read more
Great but questionable I checked in, great friendly staff, went to get into my room and it qouldnt open. Went to the desk and ahe came up and was pretty much like "yeah the door is bent so when you close it dont let it latch, it looks open but noone will try and open it." Excuse me but no. Low and behold I couldnt switch rooms and i had to "bust" through my door anytime I left. There was a juice bottle under the bed and a toothpick besdie the bed. Great friendly staff but being told to not let my door close what is the point... read more
Business response:
Bennett, thank you for choosing our hotel. Although you liked the overall cleanliness of our hotel and courteous associates, we are sorry for the maintenance and housekeeping issues you had in your room. We have shared your comments with the appropriate teams so that we can improve our service and facilities going forward. We value your business and look forward to your future visit for a perfect experience. Sincerely, Hotel Management
This place is the filthiest hotel I've ever stayed in. There were numerous hairs in the toliet and tub. The floors had not been swept or mopped. when I walked across the floor barefoot my feet turned black. I had to use my own cleaning wipes to do an entire cleaning of this room before I could even use the restroom. It was disgusting. Is is unacceptable.
Business response:
Julie, thank you for posting a review of your recent stay. We sincerely apologize that your room was not serviced and cleaned to the level it should have been, and for the inconvenience we caused you. Please be assured your concerns have been communicated to our housekeeping team. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Sincerely, Hotel Management
The room was full of roaches and they didn’t have another room to move us to so we got to pay $75 to end up sleeping in our truck at their parking lot
Business response:
Thank you for choosing our hotel. Please accept our apologies, not only for the issues you experienced but also that we did not address these concerns in a manner that left you with a good impression. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. We certainly should have done more, and we will be working with our staff to make sure we do a better job in the future. Although your experience is not typical, we obviou... read more
Staff is very unprofessional. Hotel has roaches. Deep cleaned my own room which was filled with past guests items left under bed and behind dressers that seems like is never moved when they clean.
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered. Our housekeeping team strives to provide our guests with a clean, comfortable environment, so we will surely review your comments with them to uplift their efforts. We hope you will allow us the opportunity to restore your faith in our hotel on your next visit to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.