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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we checking in, the property seemed a little rundown, but it was late and we were tired. When we went into our room, I immediately noticed that the towels had visible dirt on them. We also notoced that there was thick dust on the bed frame, the counters weren't clean and the beds had glitter on them. I called the front desk. They were very apologetic, and tried to cover by saying this room wasnt supposed to be marked as havisham's been cleaned. However, the beds were made and the towels were folded and the toilet paper ... read more
Business response:
Thank you for your review. We are sorry for the housekeeping oversight you encountered in your room. We do not take these concerns lightly, especially with the cleanliness of our suite, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
It was in close proximity to stores.
Business response:
Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. We look forward to your next stay! Sincerely, Hotel Management
This hotel was seriously in need up a makeover. Carpets filthy with stains. Shower curtain to short for tub. Shower Water kept coming out. No soap dishes or toiletries etc available. Never again will I frequent this establishment.
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you reconsider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Found dirty panties under bed
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Worst hotel , they cancel my reservation 1 hour before check in in a foreign country. Never helped for solutions
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The stay was horrible. My self and a family member reached hotel a little after check on. So I go to the representative at the front desk give her my name and info fine. She swipes my card gives me the keys. We go upstairs and it’s a 1 bed ? I go to the girl and say my reservation was for two beds and 1 pull out Cousy . She goes oh yeah we changed your reservation at 2 pm.?? I said and why would you do the.. she goes well we figured you didn’t need that much space and maybe you were coming with a kid so the child could eithe... read more
Business response:
Sharon, thank you for sharing your detailed feedback. We apologize for being unable to provide you with the suite of your choice and the way one of our front office associates assisted you at check-in. We assure you we will review your concerns with our team. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,133 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.