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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DIRTY and has roaches DO NOT stay at this hotel. We unknowingly booked this hotel due to being close to the airport. We were coming in late, and even later after the airport lost one of our bags. The rooms were dirty, smelled heavily of mold and had roaches. I would not allow my children to sleep under the blankets because they were dirty. We finally settled at about 2 am and at 3 am I went to the bathroom. When I turned on the lights, that is when I saw the roaches. I turned on the kitchen light and saw about 5 more. I kill... read more
Business response:
Melissa, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered in your room. We understand the importance of a clean and comfortable stay while you are home away from home, and regret this was not in your case. We have taken your comments seriously and have shared it with the housekeeping team to be more diligent going forward so that it is not repeated. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are b... read more
Multiple rooms had roaches. Lots of roaches. The gym was run down and only had two machines and no sanitation. Room smelled bad.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We have also shared your concerns with regard to the Gym with the appropriate teams so that they can take the necessary actions. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel... read more
First of all I have never stayed somewhere and been this disappointed! Walked in and the whole lobby smelt like weed and it looked like the lady was high! And the website lied about there being a indoor pool and breakfast. Only thing they had was coffee and muffins. The room smelt like a dead rat! There were some kinda bugs crawling around on the floor when we got back later that night that we killed. The toilet would nearly flush. I never would recommend anyone to stay there!
Business response:
Thank you for being our guest. We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accomm... read more
The inside of the hotel smelled really bad. it smelled like dirty carpet and some of the carpet in the hallways was worn out completely you could see right though the carpet there were holes in carpet from walking on it too much,
Business response:
Thank you for staying at our hotel. We sincerely apologize for the odor you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very sorry and... read more
Not as described Overall, this hotel wasn't great. It does not match the pictures listed in the description. There is no on site laundry or pool. Nothing has been remodeled. The "continental breakfast" was sometime put out, sometimes not and included a granola bar, coffee and oatmeal. The people working were kind and friendly.
Business response:
We apologize for not meeting all of your expectations and regret the inconvenience it caused. We are also sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Kindly note, our amenities are clearly stated on our hotels' website. However, we will verify if we are missing out on any such information. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, ... read more
Many issues- found bottle caps in room, toilet did not work properly, some staff was helpful, sometimes there was NO staff to even speak to. Location to N. Charleston was great, so that was the deciding factor. Was not clean, smelt of weed, spray paint in bathrooms, just not professional.
Business response:
Thank you for your comments. We are sorry for the housekeeping and maintenance issues you encountered in your room and regret you did not experience the best from some of our associates. Please rest assured, we have taken note of your feedback and have shared it with appropriate teams to be more diligent in their efforts going forward ensuring it is not repeated again in the future. We understand your frustration and hope you will give us an opportunity of hosting you again in the future for a much better experience. Sincere... read more
My refrigerator and stove were 100 % non functional. There were cockroaches and my beds were missing half of the bedding and all of the pillowcases when I arrived.
Business response:
Thank you for choosing our hotel. We are sorry for the issues you encountered in your room and regret the inconvenience caused. We have taken note of your feedback and have shared it with the appropriate team to take corrective actions. Also, we are sorry for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are very sorry and hope you will consider staying with us again so that we can make it up to y... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.