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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
April, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectations. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
OUT OF DATE The beds are not comfortable at all!! The bathroom door did not close all the way at all this hotel looks up to date on the outside, but once you go inside the room you will see how out of date it is!!
Business response:
Lakisha, thank you for your review. We are sorry our room was not to your expectations and for the maintenance issue you encountered in it. We have alerted our team about the bathroom door, and they are fixing it immediately. We also wish we had the opportunity to address the problem you had with the bed while you were here. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
The staff was nice but the place itself was not at all what I imagine. The bed sheet looked unkept and the carpet had holes, the bathroom had a mice/roach box behind the toilet. This place needs a renovation done.
Business response:
Thank you for sharing your review. We are sorry for the disappointment you had with the overall condition of our property. We will share your concerns with the appropriate team to ensure corrective measures are taken for a better experience going forward. On a positive note, we are happy you liked our friendly staff. We hope you will reconsider returning so we can make it up to you. Sincerely, Hotel Management
I was never able to stay here I went to the property to check in the door was locked with a sign on the door that said sold out no more rooms available.
Business response:
Thank you for sharing your concerns. We are very sorry to read your experience and know that we were not able to accommodate you. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Horrible disgusting hotel, avoid! Horrible hotel. Not clean, they advertise kitchens, but no one in their right mind would cook in this place. There is NOTHING in the kitchen at all. You must request everything. There is not one plate/cup or utensil, no pots/pans. The burners do not looks suitable for firing up. Only thing that was clean, was the fridge, and it was likely new. Drawers had bottoms falling out of them, not just a little - handing by a thread. Tub is yellow, carpet looks horrible, and we wore socks/shoes the wh... read more
Business response:
Susan, thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. We are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. We are also sorry for not meeting your expectations and for the disappointment you had with our dishware policy. We understand your frustration and regret that we did not merit the rate you paid. We hope you will reconsider givi... read more
Disappointed Rodent traps in bathroom. Cabinets satined and warped with water damage. Cabinets doors falling off. Need an overhaul in a bad way.
Business response:
Michelle, thank you for your review. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The price was decent but you get what you pay for. The first thing that you do not want to see after a long day of work and not being in your own home is feces floating in the toilet when you’re trying to settle down after a twelve hour work shift. Very disappointed and very upset. If the front counter staff could stay off their cell phone on FaceTime and do their job and have a more pleasant attitude then maybe some things could have been rectified.
Business response:
Keke, thank you for being our guest. We are sorry for the cleanliness problem you had in your bathroom and for the service issue you encountered. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,133 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.