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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Y’all staff was gossiping and being unprofessional
Business response:
Thank you for your review of your recent stay. We are sorry you did not experience our staff members at their best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
rust in the tub no ice bucket roach in the room and one staff doing everything not good place for parking
Business response:
Thank you for evaluating your recent stay with us. We apologize for the issues you encountered in your bathroom and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the appropriate team to ensure procedures are being followed to prevent such issues in the future. We value your feedback and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
DO NOT WASTE YOUR MONEY Trash can left full of meat and room had a horrible smell because of it. Trash left in bathroom as well. Asked for bowls and spoons for breakfast and no one ever brought them to us. Front staff was spending too much time on the cell phones to help us
Business response:
Stephanie, thank you for your review. We are sorry and are disappointed to read our hotel’s service and accommodations did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The staff originally booked us in to a room that did not have the mattress on the bed. The mattress and boxspring were standing up in the middle of the room. The linens were in a giant pile. We had to go back down and request a second room. Do not stay here. Not worth any savings
Business response:
Kate, we apologize for the inconvenience you had in your initial room, which impacted your overall experience with us. Your feedback has been discussed with the appropriate team to ensure we inspect all our rooms thoroughly before allotting to our future guests. Please consider giving us another opportunity to host you and replace this experience with a much more positive memory. Sincerely, Hotel Management
BEDBUGS I’m one room, so they kindly gave me another, which was infested with tiny cockroaches. So I left. They kindly refunded me my full stay but it was a HASSLE.
Business response:
Dee, thank you for being a guest in our hotel. We are sorry to read about your experience and the inconvenience caused. However, it was good to know our staff compensated for the disruptions. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Please consider giving us an opportunity to improve your impression of us in the future. Sincerely, Hotel Management
Staff was without a doubt the most rude I have encountered in all my travels. And that includes the people service team
Business response:
Thank you for being our guest. Please accept our apologies regarding the difficulties you had with our staff. We regret the inconvenience caused. Our goal is to provide customer service excellence, so we regret that we fell short during your visit. We have shared your feedback with the team so that we can provide a much better experience for our guests going forward. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
DIRTY and has roaches DO NOT stay at this hotel. We unknowingly booked this hotel due to being close to the airport. We were coming in late, and even later after the airport lost one of our bags. The rooms were dirty, smelled heavily of mold and had roaches. I would not allow my children to sleep under the blankets because they were dirty. We finally settled at about 2 am and at 3 am I went to the bathroom. When I turned on the lights, that is when I saw the roaches. I turned on the kitchen light and saw about 5 more. I kill... read more
Business response:
Melissa, thank you for your comments. We are sorry for the disappointing stay you had and regret the cleanliness issue you encountered in your room. We understand the importance of a clean and comfortable stay while you are home away from home, and regret this was not in your case. We have taken your comments seriously and have shared it with the housekeeping team to be more diligent going forward so that it is not repeated. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are b... read more
Multiple rooms had roaches. Lots of roaches. The gym was run down and only had two machines and no sanitation. Room smelled bad.
Business response:
Thank you for the feedback regarding your stay in our hotel. We are sorry for the issues you faced in your room. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our hotel, so the room you occupied will be professionally inspected and treated as a precaution. We have also shared your concerns with regard to the Gym with the appropriate teams so that they can take the necessary actions. We hope you will accept our apologies and consider staying with us again. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,133 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.