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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled strongly of cigarettes. The floors in the kitchen and bathroom were really sticky. And, we saw about 15 cockroaches in our room and bathroom.
Business response:
Thank you for being our guest. On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate department to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy, and safe environment for all of our guests. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being foll... read more
The room was run down and out of date. The staff did not man the front desk and left us waiting for 20 minutes. The sheets smelled. The breakfast only had coffee and prepackaged muffins and granola bars.
Business response:
Thank you for being our guest. We are sorry our room was not to your expectations and for the service issue you experienced at the time of check-in. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. It is also disappointing to know our grab-and-go breakfast was not to your expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we... read more
Absolutely the worst hotel experience ever - bugs Man where do I start? We showed up to stay at the extended stay as we were going to a business conference. We walked in and the smell was the first thing I noticed. Mold and urine is the best way I can describe it. We check in and go to our room. It’s dark so we flip on the light and no less than 5 bugs scurry across the floor. We immediately leave the room and ask for a new room. They give us new room keys and we walk into the second room. No bugs but the floor clearly hasn’... read more
Business response:
Sarah, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hotel was dirty and customer service was poor - you felt like you were bothering them. There was a spill in the elevator that was there for three days and no room cleaning.
Business response:
Janice, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Please revisit us so we can make it up to you. Sincerel... read more
The pull out couch had nasty stains on looking a lot blood stains, we had no shower curtain bathroom
Business response:
Davina, thank you for being our guest. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. Please be assured that we have taken your comments seriously and have shared it with the housekeeping staff to double-check each room prior to occupancy by the next guest. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The staff are extremely friendly and helpful. However the property is less than suitable. The linen, bathroom, carpet and kitchen are of a very low quality. I was very disappointed.
Business response:
Thank you for posting a review of your recent stay. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our accommodations with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. However, we are glad you liked our friendly staff. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Do Not Stay Here The room condition was terrible - we had bugs that looked like little roaches in the bathroom and kitchen area. Will never stay there again!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Place is crappy, carpets are dirty, definitely not worth the amount of money I paid. Maybe a third of what I paid
Business response:
Maria, thank you for staying at our hotel. We apologize for the cleanliness issue you encountered and regret the disappointing visit you had. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We are very... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.