This profile has been claimed by the business owner or representative.
Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is hard to believe that a property so poorly maintained is being offered by Expedia. Stained, uncleaned carpet, fraying bed linen, old furniture and a decaying bathroom should not be offered at any price. Someone needs to check out this property before any other unsuspecting guest make the mistake of booking a room here. Shame on you EXPEDIA!!!
Business response:
It was disappointing to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered here, which made for a less than comfortable visit. Your feedback regarding the cleanliness issue has been discussed with the head of our housekeeping team so that we deliver a comfortable stay to all the future guests. We also regret knowing you were unhappy with the condition of the furnishings along with your room, and your concern will be shared with the appropriate individuals in an effort to imp... read more
The staff was terrible the night I check in. No one was at the front desk for a while, and they were not even in uniform. I’m thinking it was the manager not sure but she had a nasty attitude when we ask for another room. She said quote “you can get refunded & go to another hotel if you want” with so much attitude. The first room she gave me, the door was broken & the the 2nd floor spelled horrible. The second room was okay, but the bathroom door wouldn’t close. The remote batteries to the tv were dead & had tape on the back... read more
Business response:
Thank you for your review and for choosing to stay with us. We apologize for the disappointment you had with one of our associates. We will share your feedback with her, and be assured steps would be taken to ensure such mistakes does not repeat in the future. We are also sorry for the issues you encountered with the doors, television remote, and the towels during your stay. We will share your concerns with the appropriate teams to ensure a better experience going forward. We hope you will reconsider and give us a second cha... read more
We stayed in this hotel for one night after spending three nights in Folly Beach so we’d be near the airport for an early flight the following morning, it was the Absolute filthiest hotel I’ve ever stayed in. We walked to the Walmart close by to get our own sheets for the bed.
Business response:
Thank you for your review of your recent stay. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure corrective actions are taken. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
The cleanliness of the hotel was pretty poor, when we checked in to our first room the bed had a piece of wood just hanging from where it looked like it was broken and just hammered back with nails... didn't work. Next room was not able to be stayed in, poor communication on their end, not knowing which rooms had a huge dehumidifier in the middle of the room, staff said it wasn't communicated to them, but they were very friendly. Tried the last room and it was all good. It was a cheap price but I guess you get what you pay f... read more
Business response:
Thank you for choosing to stay with us. We apologize for the difficulties you encountered in your rooms. Please be assured that we have discussed your feedback with our maintenance and housekeeping teams for review and action. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
My negative ranking is not about the property but about Expedia making bookings that cannot be satisfied, and the property not taking ownership of finding me an alternate placement. About an hour after making the reservation, I received a call from the hotel informing me that they were overbooked, and then got the phone equivalent of a shrug when I asked how they were intending to fix the problem. I ended the experience most displeased.
Terrible place to stay. Turned lights on and bugs all over the place. This place should change It’s name to Extended Roach Hotel.
Business response:
Thank you for staying at our hotel. We are sorry for the maintenance and cleanliness issues you encountered in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Got kicked out for the storm,and rushed to leave and still have not refunded my money
Woke up to black bugs in the bathroom.The room had an awful smell the hallway smelled like pot.
Business response:
Lynn, please accept our apologies for the overall disappointing experience. We take pride in providing a clean, fresh environment for our guests and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,079 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.