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Extended Stay America - Charleston - Airport
- Hotels
- North Charleston, SC
About this business
Location details
5045 N. Arco Ln., North Charleston, SC, 29418, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled when we came in and the TV was on. Stains on the sheets, stain on the mattress on the pull-out sofa. Floors hadn't been vacuumed. Bugs in room. Toilet didn't flush more than it did. Hallway smelled like vomit. Coffee bar only had 1 flavor coffee. Would not stay here again.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room We take the cleanliness and maintenance of our rooms very seriously. Your feedback has been shared with the appropriate teams and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can provide you the quality stay you deserve. Sincerely, Hotel Management
Poor choice for a hotel We stayed in this hotel because of a vacation to Charleston. We were trying to save some money on eating out, so having a kitchen there was a great deciding point in reserving the room. However, only one burner (the large one) worked, the trash compactor was sporadic, the ice maker didn't work (there were no ice machines in the place), the toaster was dead, the water faucet was very powerful (sprayed each one of us at some point of our stay) and the TV in the living room didn't work. There were no kit... read more
Business response:
Thank you for taking the time to let us know about your stay with us during your vacation. We sincerely apologize for the issue you experienced in your room. Your feedback has been shared with the housekeeping and maintenance teams and we have taken action to prevent similar mistakes. We truly regret the inconvenience these caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Horrible
Business response:
Brian, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It ok ,but not for me. Dumpy u really wanna know . Ill pay a little bit more for a decent room
Business response:
Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management
Not great There was barely any AC, the toilet wouldn’t flush all the time, and the shower was broken and would make a loud noise when we went to turn it off.
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. Our engineering staff has serviced the unit in the room that you occupied so that future guests do not encounter the same problem. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
You get what you pay for. The room itself was fine- like a typical extended stay. However, they put us in a room with a toilet that only worked if you held down the lever for several minutes. Staff were often not present at the front desk, and when we tried to call, they did not pick up the phone. My biggest issue is that we left something in the room when we left (we knew exactly where) and tried to call them later in the afternoon when we checked out of the hotel. We had to call multiple times because no one picked up, an... read more
Business response:
Dear Karen, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur. Sincerely, Hotel Management
This was my worst hotel experience ever. The halway carpet was dust filled, the elevator floor looked as if the last time it was mopped was months ago. The room smelled awful, the toilet was clogged with faeces, the shower floor was dirty, and to top it off, a roach came out to greet us. This hotel doesn't deserve to be listed on a trusted site like Expedia.
Business response:
Thank you for your review. We are sorry for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and also apologize for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with the housekeeping and maintenance departments to make sure all procedures are being followed, so this does not happen in the future. Please give us another chance to redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Airport
How is Extended Stay America - Charleston - Airport rated?
Extended Stay America - Charleston - Airport has a 3.1 star rating with 2,135 reviews.
When is Extended Stay America - Charleston - Airport open?
Extended Stay America - Charleston - Airport is open now. It will close tomorrow at 12:00 a.m.