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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon arrival, the hotel did not look very inviting, but since we had a reservation, we decided to check in. Unfortunately, the staff was extremely rude from the start—no eye contact, spoke very quietly, and behaved in an unfriendly manner. He requested documents from my wife and child, which I had never experienced before. When I went to get them from the car, his attitude became even more disrespectful, creating an uncomfortable situation in front of my family and other guests. We felt so unwelcome that we decided to leave ... read more
Business response:
Dear Guest, We’re very sorry to hear about your experience and regret the impression left upon arrival. The interaction you described at the front desk is concerning, as all guests should be treated with courtesy, clarity, and respect. We also understand how this situation, especially in front of your family, would have been uncomfortable and led to your decision to leave. Your feedback has been shared with our leadership team so that this can be reviewed and addressed, with a focus on reinforcing the level of professionalis... read more
Electrity exposure; water leak; thermostat malfunction; No other Room Allowed; Unsanitary; miltiple times informed staff and GM-No aporopriate response/concern: Stay unacceptable; explained need for full refunds- for first charges and a second charge unauthorized and refunds requested, a third charge unexplainable, needs to be refunded all charges.
Business response:
Dear Guest, We are very sorry for the serious concerns you described and the overall experience during yourstay. Every room should be thoroughly inspected to ensure cleanliness standards are met and that all fixtures are in proper working order before being assigned, and we apologize that this was not the case during your visit. We also regret that, despite bringing these concerns forward multiple times, we were unable to provide an alternate option or address the situation to your satisfaction. Additionally, we apologize fo... read more
Nice people. The room reeked. Maybe a 2 or 3 day old pizza got microwaved buy not long enough? Not burned, but rancid
Business response:
Dear Guest, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We are pleased to know that you found our service welcoming, though we regret that the condition of your room did not align with our standards. Your comments regarding the odor are concerning and will be shared with our housekeeping team to ensure closer attention to detail moving forward. Providing a fresh and comfortable environment is very important to us. We appreciate you bringing this to our attent... read more
Bugs!
Business response:
Dear Guest, We’re very sorry to hear about your upsetting experience and understand how distressing this must have been. Cleanliness and guest comfort are always top priorities, and we sincerely regret that your visit did not reflect those standards. Your comments have been shared with the appropriate teams so the matter can be thoroughly reviewed and addressed to ensure this situation does not recur. We take this feedback seriously and appreciate you bringing it to our attention. We hope to have the opportunity to restore y... read more
Nina at the check in desk was amazing. Wish the same could be said for the room. Several generations of cockroaches.gently approached the situation with the front desk. Based on older reviews seems like a recurring issue. Great location. But you get whatnot pay for. The complimentary breakfast is coffee and not much else.
Business response:
Dear Guest, We’re sorry to hear your visit did not leave a better impression. The condition of the room and overall upkeep you described are concerning and do not reflect the standards we aim to maintain. Your feedback has been shared with our housekeeping and leadership teams for review of cleanliness and consistency across the property. We also appreciate your comments regarding the breakfast offering, as we understand how that can influence the overall experience. While we’re glad Nina provided a welcoming check-in, we re... read more
The staff was great but they sent me to a room that was not cleaned, loud noise from neighboring rooms. I double locked my door for safety as this felt like a true “flop house”
Business response:
Dear Guest, We’re sorry to hear that your stay did not come together as expected. We regret that the condition of the room and the noise from neighboring rooms affected your visit. While we’re glad the staff provided a positive experience, your feedback has been shared with the appropriate teams so these matters can be reviewed as we continue working to improve the overall guest experience. We appreciate you taking the time to share your observations and hope to have the opportunity to provide a more comfortable stay in the ... read more
This is not the kind of place you stay bc you want to stay but more the kind of place you stay bc you NEED to stay. Not for vacationers but perhaps those in a transient housing situation. The rooms are bare boned. No cups, no coffeemaker, nothing- available by request (if they are available). No access to extra pillows or bedding (we were told they are on back order). The mattresses are covered in crunchy plastic that makes sleeping a sauna-like experience paired w the AC that blasts anrctic air every 4-5 minutes then pauses... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the room setup and overall comfort did not meet your expectations. Our accommodations are designed primarily for longer stays, which is why certain kitchen items and additional bedding are available from the front desk when needed. We regret any inconvenience this may have caused during your visit. At the same time, we appreciate you noting the cleanliness of the room and the freshly laundered linens. Your comments have been s... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.