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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is hostile and threatening!
Business response:
Dear Guest, We sincerely apologize for the unwelcome behavior of our staff during your stay.. This doesn't meet our standards, and we are sorry for any distress or discomfort caused. We'll investigate the matter and take necessary actions. If there's anything specific we can do to make it right, please let us know. Your feedback helps us improve. Thank you for sharing your experience. Sincerely, Hotel Management
Their internet was down could never even check in had to go somewhere else
Business response:
Dear Guest, We sincerely apologize for any confusion or miscommunication caused during your check-in. It is never our intention to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We understand the frustration and hope you will offer us another opportunity to host you. Sincerely, Hotel Management
Terrible customer service
Business response:
Dear Guest, We're truly sorry to hear that your experience with our service did not meet expectations. Providing respectful and attentive assistance is something we take seriously, and it’s disappointing to learn we fell short during your stay. Your feedback has been shared with our team. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Dirty qtips in bathroom. Used lotion in bathroom. Overall bad smell and not clean.
Business response:
Dear Guest, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Would not recommend
Business response:
Dear Guest, Thank you for your feedback about your recent stay with us. We are disappointed about your experience at our hotel. This is not the impression we like our guests to leave with. What you described is unacceptable, and we will address this appropriately. We hope you will consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the hospitality you should have experienced on this visit. Sincerely, Hotel Management
The room had a horrid smell to it. The refrigerator was moldy on the outside
Business response:
Dear Kendra,Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the discomfort with your room and if that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel... read more
The staff at the desk was very nice. However when I got off the elevator smoke was strong. The room smelled like a club on a Sunday morning! It’s 1 AM and I am just trying to breathe. I booked through Expedia and paid them. Got here and they ran my card for an additional $180.80. Now being told that was for incidentals and will be refunded. Will not be staying here again mainly because I can’t breathe it’s so thick with a smokey smell.
Stayed only for the 3rd party rate The water in the bathroom tub ran the entire time to the point I could hear it with the door closed. I was scared to cook because the stove looked like it was vintage from the 1950's. The tub had a dirty ring. Stale odor throughout the hotel. I only stayed for the 3rd party rate. I would never book this directly to stay.
Business response:
Dear Crystal, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced, particularly with the bathroom and the condition of certain amenities. Your comments highlight areas where we can improve, and we are committed to promptly addressing these issues to enhance our guest's comfort and satisfaction. We understand the importance of a relaxing and well-maintained environment, and we hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.Since... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.