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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible - run away
Business response:
Dear Jessica, We are truly sorry to hear that your experience did not meet your expectations. Providing a comfortable and pleasant stay for all our guests is our top priority, and we regret that we fell short during your visit. We would appreciate the opportunity to learn more about the issues you encountered so we can address them with our team and make necessary improvements. Your feedback is valuable to us, and we hope to better serve you in the future. Sincerely, Hotel Management
The beds were hard and the bedding smelled like cigarette smoke. The tub had soap scum in it and looked like it hadnt been scrubbed ever. The staff was friendly. There was a party going on over our heads all night long with loud music and stomping around. Do not recommend staying here!
Business response:
Dear Mari, We sincerely apologize that your stay did not meet your expectations and for the issues you encountered with bedding, room cleanliness, and noise disturbances. Providing a clean, comfortable, and peaceful environment is our top priority, and it is clear we fell short during your visit. Your comments have been shared with our housekeeping and management teams for immediate corrective action. We truly regret the inconvenience caused and appreciate your input as it helps us improve. We hope to welcome you back for a ... read more
Broken No cold water in sinks. Bathroon sink leaking all over floor. Electrical outlet in bathroom did not work. All brought to front dest attendant immediately. 4 day stay and nothing was fixed. Suggestions? Pay a few extra bucks and stay elsewhere
A rat was at the bottom of my bed 20 minutes after I fell asleep. Jumped out of bed, packed up my stuff and left. I was only there for about an hour. Horrible!!!!!
The hotel registration was very nice. The breakfast was not good. I was told it was a coffee breakfast. No orange nothing hot. Everything was instant. I woke early Sunday morning preparing to leaving there were roaches in the bathroom. Also, the room was always damp and moist from the humidity.
No room cleaning and the breakfast is a joke
There was no breakfast in the morning air wasnt working properly in the room aside from having to wait for someone to come and assist us
Business response:
Dear Amado, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused during your stay. We understand the importance of amenities in ensuring a comfortable and enjoyable visit, and we regret that we fell short of our standards. Our team is currently reviewing our maintenance and guest support procedures to ensure that such issues are addressed promptly and proactively. Your feedback is invaluable, and we’re committed to improving our service standards. We hope you’ll consider giving u... read more
The hotel was under heavy construction with some floors blocked. Stairwells blocked and faulty key cards made getting in and out a challenge. We left early without a refund because staying there was so bad.
Business response:
Dear Richard, We’re genuinely sorry to hear about the inconvenience you encountered during your stay. We understand how frustrating it must have been to deal with key card issues. Guest comfort is always our top priority, and we sincerely regret that we did not deliver the level of service you deserve. It’s disappointing to learn that this led to an early departure, and we apologize that your concerns were not addressed at the time. Please know this is not the kind of experience we want any guest to have, and we take your fe... read more
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 3.5 star rating with 2,357 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.