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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't like the fact that you have to pay extra to have your room cleaned. We were there for 4 nights and our toilet backed up . They fixed quickly but the toilet needed cleaning and they wouldn't clean it without charging. I didn't know the rules I guess.
Business response:
Thank you for being our guest. We are sorry for the issue you encountered. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
We had a wedding to attend and we needed a early check in and the staff were accommodating and let us check in. That made our trip complete and we really appreciate it !
Business response:
Thank you for choosing Extended Stay America while you were here for a wedding. We're glad to know our associates were able to accommodate your needs and that you had a great time with us. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management
Pet friendly. Tile floors. Clean floors in pet rooms.
Business response:
Thank you for taking the time to review your stay with us at Extended Stay America. We're glad to know you liked our pet-friendly property and that you were pleased with your well-kept room. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
The staff was very nice, however the room was pretty bad. It had a very odd smell every time we entered. Not to mention it lacked basic amenities such as a hair dryer, plenty of pillows, a real comforter (ours was more of thin blanket), and towels that didn’t feel like they were very old and crusty. The pictures online make it look like a very nice place to stay for around $200 a night. But that was really the case. I’m sure if I paid a few more dollars to stay at one of the neighbor hotels this wouldn’t have been an issue.
Business response:
Thank you for choosing to stay with us. Although you were pleased with the service provided by our associates, we are sorry for the odor you experienced in your room and for your disappointment with the in-room amenities. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know the items such as kitchenware and toiletries along with linens and towels are kept at the front desk and are always complimentary. Hopefully, we will have the opportunity ... read more
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
OK for a bargain price The staff was nice, the room was clean when I got there, the bed was comfortable, and it was reasonably quiet. But there was no maid service during the three days I was there. The breakfast consisted of oatmeal and granola bars. TV channels were very limited (no sports). Fortunately, I wasn't at the hotel much. For a cheap hotel, it was OK. Very convenient to Hwy 17 and access to Charleston.
Business response:
Jane, thanks for the feedback. We are glad to read you liked the cleanliness of your room and the service provided by our staff. However, we are sorry for not meeting all of your expectations. Our first priority is always the comfort and satisfaction of our guests. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Convenient location.. Friendly staff and clean rooms
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay place to stay for business.
Business response:
Mark, thank you for choosing us while here for business. We are glad you had a pleasant time here. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,489 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.