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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Middle of the road. I arrived and the toilet was not working. The front desk guy came up to “fix” it about 30 mins later. The next morning it was broken again. Couldn’t be given extra time after checkout leaving me without an opportunity to shower after a charity run I came to Charleston, but I guess “that’s not their problem”.
Business response:
We sincerely apologize for the maintenance issue you experience in your room and are more disappointed as our staff wasn’t able to resolve it to your satisfaction. Your feedback holds a lot of importance, so it has been discussed with our team to improve the level of our service going forward. Please consider giving us an opportunity to make your next stay an enjoyable one. Sincerely, Hotel Management
Comfy beds, clean, updated rooms upon check in, usual amenities. Had to remember that Extended Stay apparently means you don’t get room service everyday, but you get extra towels so it wasn’t an issue. Would definitely recommend it. Great value and comfort for the price.
Business response:
Thank you for being our guest at Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you enjoyed your well-appointed suite and were happy with our affordable rates. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Like that it was dog friendly but had a strange interaction at check-in. Was told ‘we didnt know you were bringing a dog.’ Informed the employee I tried calling but he replied with the front desk usuallt cannot answer the phone due to being so busy and that it is usually transferred to a different line. So not sure what we should have done then? Not a very helpful employee. However, a woman was very helpful in helping me get a blow dryer since our room didn’t come with one. The facility is a bit outdated which can just make ... read more
Business response:
We thank you for sharing your experience online regarding your visit to Extended Stay America. We are glad to know you had a pleasant stay with us and that you liked most of our offerings. However, your feedback will be used to improve our performance going ahead. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Paul, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
The hotel is fairly clean, but the rooms have a musky smell. Glad we only booked one night.
Business response:
Thank you for your evaluation. Although you had an overall pleasant visit, please accept our sincere apology for the shortcomings in your room. Guest comfort and satisfaction are a top priority for us and we are disappointed to know we fell short. We have escalated these issues to the appropriate departments. We hope you were not overly inconvenienced and that you will visit us again. Sincerely, Hotel Management
There was no juice or any other options for breakfast, just coffee & packaged muffins. No place to sit & eat.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you enjoyed your stay with us. Also, we will share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Nice hotel. Clean. Good location. 10 mins to downtown charleston. Friendly staff.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you liked our well-kept property and enjoyed our ideal location. It was a pleasure to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The stay was good. When me and my boyfriend checked the room out , we felt like the toilet was not clean very good because hair was on the toilet seat and a stain on it also.
Business response:
It was our pleasure accommodating you at Extended Stay America. We are delighted to know you overall enjoyed your stay with us. Also, we have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we look forward to welcoming you both back soon for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.