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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would return Room was clean and spacious. Front desk provided extra towels as we were four to a room, (Grandma and son). Breakfast was very continental (Granola bars, Packaged Muffins, and Coffee)
Business response:
Alexander, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you loved your well-appointed room and that you were pleased with the service provided by our front desk associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice location, decent hotels Location was good for seeing Charleston and sights around Charleston. Room was adequate with kitchenette. Continental breakfast a little disappointing. Was only a coffee bar, but coffee was good and there were some muffins, granola bars and instant oatmeal. Felt like a safe location. Good stores, parks and restaurants.
Business response:
Jeffrey, thank you for your review of Extended Stay America. We are glad you had an overall great stay and you liked our convenient location as well as your suite with a well-equipped kitchen. However, we regret our breakfast offerings did not meet your expectations. We value your comments and hope to be your hotel of choice every time you are in the city. Sincerely, Hotel Management
No coffee pot in room when add said there wood be one
Business response:
Thank you for staying with Extended Stay America. It is nice to hear you had an overall comfortable stay. Please know, the coffee maker is available and complimentary at the front desk at any time. It was a pleasure hosting you and hope to see you again soon. Sincerely, Hotel Management
The staff was wonderful. Gloria even found a safety pin for me! But there's no pool and my room still smelled like the previous person. I didn't get my cutlery and dinnerware till the second night.
Business response:
Nellie, thank you for being our guest at Extended Stay America. We're glad to know you liked our courteous staff. We will share your compliment with Gloria. However, we're sorry for the smell you experienced while in your room and the service issue you had while you were here. We have discussed your feedback with our housekeeping and front desk team to be more diligent with their efforts moving forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Bad back The mattress need to be replace,it hurt our backs..need flesh blankets on bed. everything else was fine.
Business response:
Gary, thank you for being our guest at Extended Stay America. We are glad your overall stay was great. However, we are sorry that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another suite at your request. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management
Clean but the door to our room needed the battery for the entrance replaced. We returned after eating and were locked out of our room for an hour while the lady running the front desk tried to get it fixed. After a very long day , I at least expected an apology or something but all she said was I'm sorry.
Business response:
Thank you for taking the time to post your review. It is our mission to provide our guests with the best service possible, so we regret your disappointment. We clearly missed the mark during your stay, and we apologize for that. Your concerns have been shared with the staff members so that they can be more diligent going forward. We hope you will consider us again the next time your travels bring you back. Sincerely, Hotel Management
The location was excellent. Short distance to historic area, and Mt. Pleasant seemed very clean and safe. However, the property is dated, the room was musty, the bathroom was like a sauna, the fan didn’t work well, and there was no bathroom in the lobby to use when we arrived early. Great price.
Business response:
Thank you for staying with us. We are glad you loved our convenient location close to the historic area to be of great value. However, we are sorry for the disappointment you had with the room and the bathroom. Be assured your concerns will be shared with the appropriate individuals to ensure these issues are fixed immediately. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,489 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.