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Extended Stay America - Charleston - Mt. Pleasant
- Hotels
- Mt. Pleasant, SC
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
304 Wingo Way, Mt. Pleasant, SC, 29464, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was very nice, however the room was pretty bad. It had a very odd smell every time we entered. Not to mention it lacked basic amenities such as a hair dryer, plenty of pillows, a real comforter (ours was more of thin blanket), and towels that didn’t feel like they were very old and crusty. The pictures online make it look like a very nice place to stay for around $200 a night. But that was really the case. I’m sure if I paid a few more dollars to stay at one of the neighbor hotels this wouldn’t have been an issue.
Business response:
Thank you for choosing to stay with us. Although you were pleased with the service provided by our associates, we are sorry for the odor you experienced in your room and for your disappointment with the in-room amenities. Please be assured that we have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, know the items such as kitchenware and toiletries along with linens and towels are kept at the front desk and are always complimentary. Hopefully, we will have the opportunity ... read more
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
OK for a bargain price The staff was nice, the room was clean when I got there, the bed was comfortable, and it was reasonably quiet. But there was no maid service during the three days I was there. The breakfast consisted of oatmeal and granola bars. TV channels were very limited (no sports). Fortunately, I wasn't at the hotel much. For a cheap hotel, it was OK. Very convenient to Hwy 17 and access to Charleston.
Business response:
Jane, thanks for the feedback. We are glad to read you liked the cleanliness of your room and the service provided by our staff. However, we are sorry for not meeting all of your expectations. Our first priority is always the comfort and satisfaction of our guests. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Convenient location.. Friendly staff and clean rooms
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Okay place to stay for business.
Business response:
Mark, thank you for choosing us while here for business. We are glad you had a pleasant time here. We loved having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management
Frond desk lady(Corey) was very helpful and amazing!
Business response:
Jan, thank you for staying at Extended Stay America. We are delighted you were impressed with the excellent service provided by Corey. Thank you for allowing us to be of service. We look forward to having the pleasure of doing so again the next time you are in our area. Sincerely, Hotel Management
Looked new and was clean. No issues with the building/property
Business response:
Thank you for staying at Extended Stay America. We are delighted you had a great time here and that you loved our well-kept property. It was a pleasure having you as our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
Like the studio rooms, but the pillows were way too soft had to double them up and there was only 3 for a queen size bed...so my wife and took turns with the third one. Not complimentary breakfast, but I guess that why we get a studio room. Walls are very thin so u can here next door and from people walking I'm the upstairs room
Business response:
Thank you for choosing our hotel. We're glad to know overall you had a pleasant time with us, but we're sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Hopefully, we will have a chance to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Sharon, thank you for sharing your gracious rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charleston - Mt. Pleasant
How is Extended Stay America - Charleston - Mt. Pleasant rated?
Extended Stay America - Charleston - Mt. Pleasant has a 4.2 star rating with 1,432 reviews.
When is Extended Stay America - Charleston - Mt. Pleasant open?
Extended Stay America - Charleston - Mt. Pleasant is open now. It will close tomorrow at 12:00 a.m.