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Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was clean and in good condition
Business response:
Nathan, thank you for being our guest at Extended Stay America. It’s a pleasure to know you had a comfortable stay and that you loved our clean accommodations. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We are glad you liked some aspects of our hotel, and overall, your stay was enjoyable. However, we are sorry if you were disappointed with any part of your visit. We hope you will stay with us on another occasion so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Business response:
Shaneequa, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
The level of service from the staff was excellent. The rooms were extremely clean and comfortable.
Business response:
Mike, thank you for the generous review of Extended Stay America. It’s a pleasure to know you were impressed with our cordial services and loved our well-appointed suites. We value your business and look forward to your next visit. Sincerely, Hotel Management
It’s fair It’s pretty much what’s expected out of an extended stay place. Not perfect but didn’t have roaches crawling everywhere either which is nice.
Business response:
Eliasel, thank you for being our guest at Extended Stay America. We appreciate your positive rating and are glad to know you had a pleasant stay with us. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Ok stay It was ik, the guest service was not to firendly. We read im the key card that we could call down and guest service qiuld bring us our dishes. We were told they don't do that. We went down and got our sishes and we only had one pot, no utensils, and was told they did not jave enough.
Business response:
Elizabeth, thank you for your feedback. We regret your disappointment with some of our amenities not being available due to the current circumstances and for the service issues you encountered. Your feedback has been shared with them to make sure we are diligent in our efforts moving forward. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Business response:
Bernadette, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing the extended stay on tyvola is horrible seen to much n parking lot and on inside
Business response:
Thank you for taking the time to leave your remarks. We feel as though you may be reviewing a different hotel as your comments do not describe our property accurately. We do hope that if you return to our area again that you will choose to stay with us, it will be our pleasure hosting you. Sincerely, Hotel Management
Covid Traveling I was hesitant to travel during Covid times and I was greeted by staff not wearing a mask and felt it wasn’t very clean. I wiped down everything myself and removed hair that was sitting in the bath tub before even thinking about touching and using the other bathroom areas. The floor also needed sweeping. If this is the level of cleanliness I could see, I couldn’t imagine what level had been skipped that I couldn’t see. This experience makes me realize I will not be traveling more before there is a vaccine if ... read more
Business response:
Thank you for being our guest. We not only apologize for one of our associates not wearing a mask but also for the cleanliness issue you encountered in your stay. Our guests' well-being has been and continues to be an integral part of our safety policies and procedures, particularly during these challenging times. We appreciate your valuable feedback; you have our assurance that we will look into your concerns and take any necessary action. It is never our intention to cause any discomfort, and we hope to host you in the fut... read more
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,844 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.