This profile has been claimed by the business owner or representative.
Extended Stay America - Charlotte - Pineville - Park Rd.
- Hotels
- Charlotte, NC
About this business
Location details
10930 Park Rd., Charlotte, NC, 28226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff members were nice. The complimentary "breakfast" was not pleasing. Request for staff to look at broken TV stand was not done.
Business response:
Thank you for choosing to stay with us. We are glad to read you had an overall satisfactory visit. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future. Also, your concern regarding the television will be shared with our team so that corrective measures can be taken. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel... read more
Great stay! Very clean and updated in the rooms. Front desk staff super friendly. Great value for the money!
Business response:
Drew, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our front desk staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Excellent hotel with extremely helpful and friendly staff, I definitely recommend!
Business response:
Erik, thank you for choosing Extended Stay America for your recent visit and for sharing your comments. We are pleased to learn you enjoyed your stay, found your property well-kept, and the staff friendly and professional. Thank you once more for recommending us to future guests, and we look forward to seeing you again soon. Sincerely, Hotel Management
It is a great place to stay it was cery clean..........
Business response:
We are delighted you had an outstanding stay at Extended Stay America and you loved all aspects of our hotel, especially our refreshing property. Thank you for your review, and we look forward to hosting you again soon. Sincerely, Hotel Management
The price and location are good. The complimentary breakfast is marginal. I have stayed here before and was satisfied, but this time the check-in experience was bad. I was the only person checking in, but had to wait about 15 minutes while the person on the front desk was on the phone trying to resolve a computer problem.
Business response:
Thank you for returning to our hotel. We are happy to read overall your experience with us was a pleasant one and that you liked our convenient location. However, we are sorry for the issues you encountered at the time of check-in and regret the inconvenience caused. Your feedback has been shared with our front desk team to make sure we are more diligent moving forward. We appreciate your business and hope you will choose us again for a seamless stay. Sincerely, Hotel Management
The property is old and outdated. The bath towels looked very dirty. The toilet also tore up on us in the middle of the night. There were also lots of people roaming outside when we arrived. Overall the property was OK, staff was friendly but I wouldn't prefer to use this location again.
Business response:
Brooke, thank you for being our guest. We are sorry you were unhappy with your stay and for the issues you encountered in your room. Your feedback will be shared with the appropriate team members to improve our future guests’experiences. On a positive note, we are happy to know you liked our courteous associates. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Pineville - Park Rd.
How is Extended Stay America - Charlotte - Pineville - Park Rd. rated?
Extended Stay America - Charlotte - Pineville - Park Rd. has a 3.8 star rating with 1,772 reviews.
When is Extended Stay America - Charlotte - Pineville - Park Rd. open?
Extended Stay America - Charlotte - Pineville - Park Rd. is open now. It will close tomorrow at 12:00 a.m.