Extended Stay America - Charlotte - Pineville - Park Rd.

Business response:

Thank you for being our guest. We are sorry for the odor issues you had in your room and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the suite to remove the smell. We will also share your feedback with our brand leaders to determine new grab-and-go breakfast offerings. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you enjoyed your well-kept suite and had a pleasant stay with us. However, we regret the unpleasant odor you experienced in the hallways. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the smell. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and that you took advantage of our breakfast offerings. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We were delighted to read that our well-kept room, hospitality, and location made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to see you again on a future visit to the area. Sincerely, Hotel Management