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Extended Stay America - Charlotte - Tyvola Rd.
- Hotels
- Charlotte, NC
About this business
Location details
6035 Tyvola Glen Circle, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The TV did not work.
Business response:
Thank you for choosing our hotel for your recent stay.We apologize for the issues you encountered in your suite with the air conditioning unit [and/or television]. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Good app I enjoyed the stay ! There was no coffee or breakfast ~ I understand because of covet. But a grab and go could have been good! There were kids there whom where out of control! Very much to much noise!
Business response:
I am sorry we did not meet your expectations. The Hotel is still playing it safe side and not providing Breakfast. I hope this will not deter you from staying with us in the future.
Business response:
Thank you for staying at the Extended Stay America
Where are the staff members?!? When I was first checking in I went into the lobby and there was no staff to be found. I literally stood in the lobby for 20 minutes and still no staff members appeared. I finally had to literally scream at the top of my lungs "hello!" Before someone finally came to check me in. The next day whenever I was checking out once again the same issue no staff members were in the lobby. I stood there for 10 minutes before anyone finally approach to check me out. Other than that it was an okay and dece... read more
Business response:
Joshua, thank you for your review. We are sorry for the time taken at check-in and check-out and that our associates were not available at the time you mentioned. We have shared your feedback with the appropriate individuals to prevent the challenges you experienced from occurring in the future. However, we are glad you had an overall satisfactory stay. We hope to see you again soon for a better experience. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Charlotte - Tyvola Rd.
How is Extended Stay America - Charlotte - Tyvola Rd. rated?
Extended Stay America - Charlotte - Tyvola Rd. has a 3.6 star rating with 1,372 reviews.
When is Extended Stay America - Charlotte - Tyvola Rd. open?
Extended Stay America - Charlotte - Tyvola Rd. is open now. It will close tomorrow at 12:00 a.m.