Extended Stay America - Charlotte - Tyvola Rd.

Business response:

William, thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our immaculate accommodations and with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management 

Business response:

Melissa, thank you for your review. We are sorry for the inconvenience you had at check-in and apologize for the issues you encountered. Your feedback has been discussed with our housekeeping and maintenance teams to address the problems you outlined. We hope you will consider giving us another opportunity to host a sound visit in the future. Sincerely, Hotel Management 

Business response:

Theodosia, thank you for evaluating your recent stay with us. We regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your recent stay.We apologize for the issues you encountered in your suite with the air conditioning unit [and/or television]. Our maintenance team is already working to solve the issues, so thank you for bringing this to our attention. We appreciate your visit and your comments, and we hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Management